ViabenefitsReviews of viabenefits.com

Several years ago Coca-Cola made the decision to hire Via Benefits to handle the reimbursements of Medigap premiums for qualified retirees. It has been a nightmare getting reimbursed since they made that decision. I retired in 2016 and the Coca-Cola Here team used to handle this responsibility. Last year, Via just stopped reimbursing me and said I didn’t qualify for reimbursements, it took over a month to resolve that. Now, January 2023, I requested reimbursement for the first three months of the year, submitted all paperwork correctly and instead of paying me the full amount ($504), they send me $168. So I show I paid $504 in premiums and they hold $336 of it. I call, try to tell me I submitted wrong, which I didn’t, I have done it exactly the same way before and received full reimbursement. They lie, switch you to different people AND don’t call you back. Some of us, retirees, need their reimbursements to help pay other expenses, this company does not care. If they make a mistake, it is always the customer that suffers not them. Do not do business with this company.

I retired from Ford over twenty years ago. Ford used to have Wage Works process our HRA account. They did a great job. Now Ford has VIA benefits. They are the worst company to deal with. My wife has been trying for over four weeks now to get her claim paid. When you call, nobody can help you and they transfer you around. I have contacted Ford. No response.

This is hands down the very worst company I have ever dealt with. Worse even than Comcast and that is saying something. I was having trouble navigating their web site. I tried "Chat" and that didn't help but I did extract an actual phone number from her. 844-287-9945. Save that. The human I was finally connected with tried helping me. After much frustration she asked what browser I was using. Safari. Oh no sir you have to use Google Chrome. Just absolutely amazing.

Ford Motor Company had been using Wage Works for Benefits. My first call didn't go through. I called on another line and it went through the second time. I need a claim form, and with most companies, you can download a form. Not with Via Benefits. They cannot email me a form, but it has to go out by U.S. mail. I was told I should receive the form in 10 days. You have to be kidding. That is totally ridiculous.

Singularly the most unhelpful people. Inconsistent, arbitrary, capricious. I cannot say enough bad about the experience of being forced to work with VIA Benefits.

Still waiting for reimbursement of my health care premium. I submitted it earlier than I did last year and it appears that they have now extended the time frame for approval from 10 BUSINESS DAYS to 14 BUSINESS DAYS. The only thing that changed was the amount. Pretty ridiculous. The funding CSR was unsympathetic. This is there busy time and they have 14 BUSINESS DAYS to approve it. So sorry, so sad, you lose!

VIA was picked by 3M for the reimbursement of my paid Premiums and Prescription drugs. This company is the land of misfits. Oh I forgot lies seem to be their strong point. I am 100% disabled due to catching SAR1 from 3M employees from China. I outsourced for 3M for 10 years of the 24 years I was with them. I now have Brain Cancer from the Graphene Oxide used by 3M. They will almost always say they are missing a date of service. The last time I submitted a reimbursement that had all the information in one package. The changer my payment and split out the reimbursement. The dental agreement paid in full form my CareCredit totaling $5772. Was split and they separated the documents during the split. The funniest thing is the had the correct dates on the reentry of the documents. This company will not make it once I sue them for my $55,000 in my account and a few million to wake up the owners.

Via Benefits administers the HRA for my former employer Northrop Grumman and other corporations. If you have any sway with your benefits people, have them RUN AWAY from VIa Benefits as fast and far as they can. They have non-existent customer service for any problem that is not amenable to an automated (or read off a script) response. Dealing with them if you have a reimbursement problem is so frustrating your blood pressure will go through the roof. I say this with years of having to deal with them. Awful. Stay Away!