ViabenefitsReviews of viabenefits.com

The process to obtain reimbursement of MY funds has been horrendous even though I have submitted so many documents the website will not allow me to upload any more and the “help” desk is unable to assist. Premiums paid out of pocket, at this point, double the amounts deposited by my employer for my reimbursement. Every time you call to discuss the denial you are given different information and a request to resend the same 20 documents you have already sent twice. I know that I am well over 20 phone calls this year…and forget a supervisor calling you back when requested. And when the system no longer allows a website request, send your manual request by registered mail or it will not be received and/or opened by Via Benefits. After filling out one of their automated email surveys I did receive a call from someone that initially sounded somewhat caring but end result was she was going to have the partial funds we have received reviewed as she felt we weren’t deserving. We will be pursuing with legal and regulatory agency notifications at this point. I can’t believe I have to deal with this company for the rest of my life!

Hopefully future customers in need will read these reviews before going with via benefits. As an Allstate Insurance Co contractor you would think they would care but obviously don’t. Neither about this company or their retirees. Allstate is reimbursed by the health insurance companies for customers selecting them but decide to hold on to the funding we are promised. Neither company will act on these complaints so buyer beware. No accountability by their employees and no one to assist. Excuses, lost or unaccounted for faxes and/or correspondence and delays, delays, delays. If you ever saw John Grisham’s “Rain Maker” you can appreciate the irony.

Vía Benefits is the worst thing that Chevron did to its retirees. Unhelpful middleman. I wish Chevron would pull out from letting this company manage our medical premiums. Via Benefits is unhelpful, thwarts chevron retirees with delight, and robotic on the phone.

For those of you that are having a horrible experience with Via Benefits let me tell you how to get them to work with you. After three months of unsuccessful complaints to get them to give me my reimbursements, I spoke to my lawyer and I wrote to Via Benefits that I was going to turn over all of my information to the insurance commissioner of the state of Arizona which is where I live and also the state of Utah where they are located and also the state of Minnesota or the 3M company where I worked for is located. After this note miraculously my claims were approved. If you are having continual trouble please put together all of the information and all of the things that you have dealt with and go to the insurance commissioner of the state you live in as well as the state of Utah to get help. These people are horrible to deal with

It's horrific how this company treats retirees. I think they hope that they give up and go away. My father just passed away and the months of tormenting my mother has started to impact her health. She cries about how broken my father would be to know that he worked for so many years and that his company values retirees so little that this God-awful place is who they choose to use to manage benefits. There is a special place in Hell for companies like this. You will speak to countless minions who will all tell you something different.

Negative 20, and thats generous! They are holding money to reimburse for medical expenses. BUT - they just hold money. You have better chances at the crap game in an alley in West Baltimore! Unarmed! They are stealing legally. I have submitted over 150 requests. Only 3 have been approved. The app won't let you take screenshots or everyone would be posting the words "DENIED, DENIED, DENIED" all over social media. Sad excuse for companies to flip you the bird after all your hard work!

Although workers and folks that answer the phone are very nice, the ability to work with one agent is not possible. I have spent a minimum of 15 hours on hold on various calls as I tried to change my choice of health care plans. I have been misguided, mis-enrolled and thus lost my supplemental plan to MediCare for one month without my knowledge. The folks are friendly and I have been very respectful of their help, but there is no system for one individual to be held accountable OR learn the mistake they had made. I have been hung up on (by accident?) after being on hold for two hours. They may be making "simple" mistakes, but there is no way to let someone in supervision know of this mistake and let the agent know. I have wasted hours and hours on the phone and website just trying to do something that would seem to be "not that difficult." Fortunately, the chosen health care plan was able to back enroll me. What an exhausting challenge. Now, I need to get reimbursed through the ViaBenefits reimbursement system.... Help!

Actually NEGATIVE 1.. time to involve the attorney general. This company is holding monies, collecting interest, and basically stealing from retirees. I’ve handled my mother’s account for her when it was Wage Works; no problem at all. Every comment I have read here is true and VIA is borderline criminal. My dad retired from Chrysler. SHAME ON CHRYSLER and all business’s that scam their retirees and surviving spouses using this group. They are hoping you get frustrated and go away… that’s not happening with me. I hope my efforts help all of you who’ve taken the time to write a review. I’m fighting for all of you; stay tuned!