ViabenefitsReviews of viabenefits.com

I have almost $20,000 in my account. I never attempted to get reimbursed for out of pocket medical or dental expenses until recently so I thought this should be a piece of cake. Not so. After reviewing the process, I obtained the required information from my dentist and submitted my requests, via downloading, and was denied for several. What??? So I reviewed the submissions and resubmitted. Again denied so I sent a letter of explanation and the receipts with the required information. DENIED AGAIN! What the heck??? This is MY MONEY and I should have access to it when substantiating the righteousness of the reimbursement. I see I am one of many who have had the same problem and will report this to UC Retirement Board.

I feel I am being hassled about my money. I provided a detailed receipt of the Dr. Office visit and treatment I had done. The doctor provides a separate detailed receipt for both office visit and treatment and then a overall printout of the total of both. All of the necessary information was provided between those 2 receipts, however, they were not both on one paper, which is supposedly what is being asked of me eventhough I don't have control over this. This is what the doctor office provides and should be sufficient. Let me add they are also short staffed and cannot tailor their receipts to viabenefits every need. At this point if viabenefits has an issue with this, they can be the ones to reach out to the company to verify- not waste my time while I also have a full time job myself trying to do this in-between my own work. This is my money that I put into these treatments, let's not forget that. I do not need to be hassled like this about pettiness, especially when I already uploaded detailed receipts months ago. Just stop.

Horrible company for consumers. They changed my method for reimbursement of health insurance premiums from automatic to "unknown." Representatives LIE constantly when trying to get reimbursements that are legally due to me. This company needs to be investigated by the SEC, Justice Department, and State AG offices for fraud, deception, and lies. NO ONE should ever use this firm for HSA.

This is the worst customer service I have ever encountered. I have been trying to get my Health Reimbursement Account activated since it came on line on Jan 1, and five months and eight phone calls later nothing has happened. You cannot contact an expert directly, they promise you activation deadlines that they do not meet, and no one calls you back. I tried to talk to someone in their elevations department for an hour today, only to be told that I would have to call them back again, returning to square one. When I complained they simply cut me off. The University of California needs to find a competent company

I have been trying to get my 2024 payments for premiums for a UHC Medicare Supplement plan for 4 months. They continue to say my policy was denied when it is in effect and my monthly premiums are being deducted. Both my spouse and I are covered as I am a retiree of Alcoa (Arconic). I have never had such a bad experience in my life. Phone calls are like Groundhog Day, you start out with a new person and go over it all over again and nothing ever happens. Emails to their support are forwarded to a parent company - either WTW or Extend Health. You may get a "we see your email" but nothing happens there either. I think this is nothing but a delaying tactic to keep them from paying.

USAA switched to this company in Jan 2024 from Connect. What a PITA. Even when I upload receipts to verify just like I did with Connect, I get automated email saying claim denied or no supporting documentation when the receipts are attached to their receipts section as well as the request for reimbursement. I really hope USAA cancels this contract sooner than later. Lots of unhappy USAA employees.

Terrible service. Send them 'Plain as day' copies of your medical payments and they always deny them until you send them 3 or 4 times. PITA company and I wish 3M would drop them

website has been loading with a pretty picture and nothing else for 25 minutes after i logged in One of many failure issues terrible for the 5 years i have had to use them awful awful