VerizonReviews of verizon.com

Great One, I loved that Thanks !!!

They are liars. Absolutely do not talk to them without making an audio recording. They of course are recording you for their own purposes. If they were honest, you could deal with them in writing, but they make you use their awful call centers which they use to your disadvantage. If you don't record your interactions with Verizon, you have nothing to fall back on. They'll say anything. Also, be sure to take screenshots of any online transactions on their web sites. You'll be glad you did when they screw up your order or don't give you what you wanted and try to call you a liar. All of the above applies to both wireless and Fios. Also, their Asurion insurance is garbage. If your phone is lost or damaged, you'll still have to pay significant money and they'll send you a refurbished phone that you could have bought cheaper elsewhere.

Verizon converted my mother's building in Queens to fiber, thus forcing us to consider FIOS. This was a bad experience begeinning to end. First of all, they make renewing lifeline eligibilty difficult. But I figured it out and mailed the renewal application, they simply lost it, so for months she was paying $15 a month more than she had to. Then the whole - we cant talk to you without a pin number - horror played out. She is half deaf and half blind and one quarter senile, so its all very difficult to deal with. Finally I step in and Verizon talks to me. their pricing is very opaque. They try to con you into signing up for packages without revealing the full costs. I could never get a straight breaksown of how much each service costs. When asking about lifeline, just long holds and blank stares. Eventually I settle on the double play, voice and internet only. they quote prices with taxes and fees not included. They baited me with a double 'loyalty' discount. I agree to a price quoted in writing in a text message. LAter find out price does not include taxes. Then the tech comes, and he takes five hours to run install fiber. Delay is due to central ofice not turning on service as their is confusion over which plan I actually ordered. This is on a Friday before XMAS, the poor guy is stuck with us until 630 PM. Also he cuts the wrong coax and wrong copper, but I only caught the coax mistake as we were waiting so long for him to get authorization we happened to turn on the TV. Verizon tech also does not check all phones, next day we discover only one phone works via new fiber connection, so Verizon has to send us another guy to fix it. Then a few days later I happen to review Verizon emails, and notice one that gives an estimated bill saying our new double play will be $142 per month!! I call Verizon and the dopey person and ask why is the loyalty discount dropped? She's totally helpless and says she will call back in five minutes. No call comes in 24 hours. Now I decide to look at other options. And by the way a promised new Lifeline application is to be mailed and it of course never arrives. Cable company offers a double play with wi-fi for $60 icnl. tax. We cancel FIOS, and after a week still have received no instructions on how to return router. I even checked my messages on their website in My Account. We had our time wasted, our internal wiring disturbed, lied to at multiple stages. In contrast the cable company has already called me three times asking if all is working well, and they even changed the new phone number to a easier to remember one and did it cheerfuly and professional. VERIZON is managed by liars and thieves. STAY AWAY from FIOS if you can get cable or 4G internet as an alternative.

Terrible customer service- might as well be robots. Zero care - over charged several times then after calling to find out the details....and assured it was adjusted.... received a bill for 800+ . ...called again and it was finally resolved to a lower still very unlikely bill for 1 phone....switching to T Mobile.... Unfortunately- companies don't REALLY care...and training is obviously taught this way.

I waited for an employee to help me move a phone into my account. Ended up waiting an hour and a half. Still no help, One employee even went on break and came back I still had to wait. Definitely not urgently helping customers.

They are not veteran friendly.

Verizon charged me and several people in my office that all used their service hundreds of dollars extra. Spent hours and hours and hours on the phone trying to show that the charges did not belong to me. Was treated so rudely by customer service. They said, "Well, obviously these are your charges since they are coming from YOUR phone. Who else did you let use your phone?" When I said I"m not going to pay for the calls I didn't make, they said, "Go ahead and ruin your credit." Eventually, months later, I got most of the charges, but not all, removed. This same scenario happened to several others.

Not able to open new Verizon account Reach Verizon support to fix it. Today’s our most of the lives depend on email, but in the list of various email Verizon has its own place. But while using Verizon user faces lots of issues and errors not able to open new Verizon account Verizon support Number 1855 947 4746 to fix this issue, user needs to contact Tech expert so that he can assist them to fix this issues instantly.