VerizonReviews of verizon.com

My internet is out 1-3 days a week. Fooey How do they get away with this?

USE ANY SERVICE BUT SPRINT. SPRINT SECRETLY SCAMMED ME OF THOUSANDS OF DOLLARS AND NOW I CANT GET MY MONEY BACK!

Favourite out the competition. Product: ⭐️⭐️⭐️⭐️⭐️ Customer service: ⭐️ ⭐️⭐️⭐️⭐️ Price: ⭐️⭐️⭐️⭐️

Verizon is great when it works, but very much not so when there are any issues. Have had verizon home and wireless for over 20 years. Home worked more or less okay back when I had FIOS in a major city. It worked, but it was a huge pain to get anything fixed when it did not work. Now they want you to be available between 8am - 5pm, they won’t even let you choose between wasting your morning or your afternoon, you have to take a WHOLE DAY off work for a tech to come. The representative promises that the tech WILL call shortly before they arrive, but they NEVER do that anymore. At best one gets a text message that tech is on their way and should be there shortly - then it takes more than 3 hours for said tech to appear. Now I’m in a boondocks and am stuck with verizon DSL. My “plan” has an internet speed of 15mbps but my equipment aka verizon home phone is over 10k feet away from the switching box, so the only speed the existing equipment can support is 3mbps - confirmed by my own frequent testing via fast.com. Am UNABLE to downgrade to a speed manageable by verizon equipment / phone line. Verizon refuses to upgrade existing equipment AND refuses to downgrade speed / mpbs. Have spoken to reps, techs, sales, and so forth, have spent countless hours on the phone bickering with them all and explaining the same thing over and over ad nauseam, even more hours on endless hold, have had dozens of techs come out to my home over 2-3 years to tell me exactly the same thing: my plan speed is too high and the verizon physical equipment does not support my plan speed - my mbps NEEDS to be reduced for my internet to function. One tech finally had a network guy explain to him, and then to me, that the person I inherited the phone line from had apparently been sold 15mbps by verizon, but what this person was NOT told was that once one upgrades, whether verizon equipment can support the upgrade or not, one is STUCK with this upgrade forever, with no chance of backing back down. So. I AM FORCED by verizon to HAVE A SPEED THAT VERIZON EQUIPMENT DOES NOT SUPPORT. In addition, I did not want a contract, although without a contract the monthly fee is twice as high. My monthly bill suddenly became suspiciously low, and when I checked into that I discovered that I had been placed into a 2-year contract. I DID NOT ASK FOR THIS CONTRACT, IT WAS DONE WITHOUT MY KNOWLEDGE OR APPROVAL. BUT, I can’t back out of this unwanted unapproved contract either, because “I allowed it to go on for a month and did not contact verizon”. It is impossible to see in what manner your phone / internet has been messed with until you get your bill. So if I quit verizon, as several of the techs who have come to my home have recommended, I will be charged a very high penalty fee for breaking a contract I neither requested NOR approved. Verizon wireless has been another nightmare. I purchased an iPhone 6 overseas. I thoroughly researched it and made sure it would function in the U.S., I even chatted online with 3-4 verizon reps about this (every time you call or chat they tell you something different). All research indicated that all it would require was a change of SIM card. Contacted verizon via chat and had a SIM card waiting for me when I arrived. It didn’t work. Went through the usual nonsense of reset, reconfigure, and so forth, several times. Ended up getting at least 15 SIM cards from verizon; none of them worked, and was constantly told to go to verizon store - which is a real problem in a boondocks with no public transportation. After the first few times I went to the store, my battery would no longer hold a charge ... how odd, battery was fine before allowing verizon store reps to futz with it. And not a single SIM card would work for long after leaving the verizon store. This was supposedly due to having purchased the iPhone overseas, and I was instructed numerous times to purchase a new iPhone from verizon, which I was unwilling to do at that time as my iPhone was merely 2 years old. This went on for over a year. On one occasion when I called verizon yet again for my SIM card failing, I finally got a technician who actually knew what he was doing - he did a local equipment reset and lo and behold, my iPhone has been working ever since. After all these years of being forced to call verizon constantly for the same home and wireless issues, I now realize that nobody has a clue what they are doing, or saying.

Overcharged and claimed late when payment was right on time, be careful

I transferred to Verizon 1 week ago from my old carrier, and I lost the internet service since then.Their technical support team asked me to reset everything on my phone (made me lose all my wifi password) and not working, so he placed an order for a new phone shipping to my address. It didn't arrive on the date the agent promised, then I checked with their customer service again, the lady said the order shipped to one of their stores somehow.... I called the store, the store manager told me there's no that order exist... Then the customer service told me that the order was not approved by the tech team's manager and need to cancel and replace this order. I've lost my internet service for a whole week and spent 6+ hours talking to their agent via phone call without getting this problem solved. It's the worst experience with phone carriers so far.

Don’t do it. All they have to do is get information to flow. That’s it. It’s an old technology now and should be blazingly fast and efficient. Instead their DSL is slower than cell service, it’s even slower than old dial up. Pathetic.

Let me tell you about an experience which a friend of mine had with this company. His payment record was perfect. Sometimes he would even pay an extra month in advance if he was going to be away or had a few extra bucks to keep his land line. One day, without notice, he lost his dial tone. Called the company. Company rep said they were installing fiberoptic lines in that neighborhood. He asked them when they would get the service restored. She said to call another number (which he did). At the other number, he made an appointment for a tech to come out a week to 10days later to restore service. In the meantime, no phone, no service, and no credit. An hour ahead of the appointment, a customer rep called and asked him to confirm the appointment and said if he did not call back in 1/2 hour or less it would be cancelled and he would have to res-schedule!. Then at the appointed time, a tech called him and wanted to know where he was because he could not get inside to fix the wires. (Note: on every call, the cusomer notified them the problem was outside on their wires). Needless to say, a frustrating experience. For the period of the outage, based on prepayment for part of that month, Verizon owes him about $7. But wait, it gets worse. He notified them to cancel the service retroactively because they faiied to provide notice for the outage and failed to provide a credit for the time of the outage. Then they continued to send bills for 2 more months of alleged service (totalling about $70). Then when he (justifiably!) did not pay, they hit him with a late fee! And now, for the real kicker, when he refused to pay, then sent his credit bureau a notice that they were charging off his account, which dropped his FICO score about 140 points!!!! If you were in his shoes, what would you think of them? @#$%&^&*()!