VerizonReviews of verizon.com

15-year Verizon customer, and this is how they treat loyalty. Before a trip to Poland, I asked for TravelPass on my line. Verizon put it on the wrong line, then also charged me international pay-as-you-go fees on my phone, $402.94 in charges that were their mistake. A rep confirmed the full credit on September 13. It never posted. Instead I got past-due notices, a late fee, a reconnect fee, and a $940.42 bill. I've spent hours in chat with agents and supervisors since then. They promised me supervisor callbacks twice in one day, and nobody called. I had to file complaints with the FCC and BBB just to get attention. I'm now moving to another carrier. Avoid Verizon if you value your time.

As a company Verizon has gone downhill. You put a CEO in charge whose only agenda is to get stock up and costs down. I have to say this is not smart business. Verizon has laid off so many people that it is impossible to get good customer service or other issues. I have been with Verizon for a long time but I am going to start looking for other providers

Completely horrible experience, I was offered a pay your phone promotion with them , where you receive a gift card to pay your balance with previous provider , I was never given that gift card months passed by of me waiting for it ,until it was sent to collections . They do not want to resolve anything because they need a detail receipt ( it is impossible to get knowing it was sent to collections they can only send you the complete balance ) knowing that after 9 months dealing with this they decided they can not do anything and left me out with a debt of 1000 dollars with collections, disgusted with the costumer service , promised to received call backs that I never did . Would be taking legal action against this .

I wish there was Zero stars. Verizon has turned into a complete horrific and horrendous communication Avenue with any issue that needs to be addressed. Everything is virtual they have no idea how to fix things and they want to keep channeling you back to the same thing and then when that is not going well the send you to someone else. They can't figure anything out there's no one to talk to that's real. If you do get somebody which I haven't for weeks and weeks it is someone that you can't communicate with because of their accent from either the Philippines or Indonesia or wherever they are you just can't communicate with them. Verizon's survice has turned into complete dog crap. I've been in with them for 22 years and I know the difference from a good service company and a company that is falling into the virtual and the AI and unable to help their customers when needed.

Megan Henderson is the best customer service representative I’ve talked too. She was very helpful and knowledgeable. She was a big help to me and my husband. She handled everything with graceful knowledge. She deserves a raise and a promotion give her both ! Thank you Megan.

After over almost two decades of business with Verizon I can no longer endorse them as the company they once were. After disconnecting my 5G Home Internet service, I returned the equipment and after a year still no credit. Working with agents from their global affiliations is abysmal at best, with an ocean of tickets that have resolution times as long as the Resolute Desk in the Oval office. If you want a mediocre experience for a premium price you've found the right place. If you want a quality product for a fair price keep searching.

worst company ever!

Tiffany Joralemon was very Professional with the most Amazing customer service to welcome me to Verizon with Respect to honor my time to acknowledge she is the best at her job to making my day with her Awesome help!!!