VerizonReviews of verizon.com

This is regarding Straight Talk which Walmart and Verizon are the major owners of this company. They should be ashamed of these poor reviews that they are getting. We are a small organization that provides long-term housing to unhoused individuals. There are a handful of tenants who require a landline. A previous employee set them up with Straight Talk landlines. Getting information to pay the bill and to straighten out issues has been a nightmare. There is still one number that I cannot access on-line - even though we pay the bill each month. The recent concern has been with a dead modem. It took awhile to diagnose the concern. When I first called their customer service number I was told that it was within warranty and would be replaced free of charge. I was not told that it would not be replaced until the broken device was return. This happened on Saturday of Memorial Day Weekend. A few days later I happened to check my email and saw that I needed to take the broken device to UPS. Supposedly there was a free shipping label in the email. I could not open it. When I took it to the UPS store on Tuesday they also could not open it - even though it stated that they would be able to. It has now been over a week that our tenant has been without a phone. I called today to inquire about the shipping label. The person apologized and then sent me another one that had the same format as the first. She gave me a number that UPS could call when I got to the store to obtain the label. Well, this number that I called informed me that the modem was no longer under warranty and was not replaceable free of charge. That is why the shipping label was not available. Every other person that I spoke with assured me that it was under warranty. One person even told me that it was packed up and ready for shipping as soon as UPS scanned the defective one in. I wasted precious time traveling to the UPS, contacting customer service and assuring our tenant that it was in the mail. To top it off, I was then told that I could go to Dollar General, Walmart or Target to purchase a new modem. Again, I wasted time by going to 2 Dollar Generals to be told that they don't carry Straight Talk. Walmart did not have the item in stock at the store that I went to. I ordered it on-line for pickup this afternoon at another local store. An hour later I received a text saying that it was unavailable in the store and could be shipped to me in 2 days. Unfortunately I have little recourse but to wait until Friday. This is not ideal for our tenant who has enough on his plate. The lack of correct information is appalling and frustrating. Due to the small tight budget that we live on, we don't have other affordable options. As soon as I find one, I am dropping this service like a hot potato.

Verizon Wireless service is a complete scam. They are charge me even I cancelled my service and moved to another carrier, and despite multiple calls over the past two months to resolve this issue, it remains unresolved.

Heb al eens eerder review geplaats over hun. We zijn nu al 4 maanden verder en ni eindelijk word er wat geregeld door iemand uit ander land. Denk je yes nu is het klaar nu is het opgelost maar helaas. Ze zeggen we gaan het oplossen we eindigen je contract, en dit word het einde bedrag en deze pakken we vanaf de eerste mail die je stuurde. Dus getekend en in 1x moet je alsnog de andere maanden ook betalen want anders ect ect. Terwijl er iets anders beloofd was op de mail , dit door gestuurd en geen reactie ze sturen het bestand wat je onder tekent hebt. Maar de beloofde maanden die we niet hoefde te betalen die laten ze je alsnog betalen terwijl er wat anders gezegd is . Het houd niet op ze bedriegen je de hele tijd . En zijn daarna niet meer te bereiken. Ik kan alleen maar waarschuwen ga met deze mensen niet in zee, dit gaat je heeeeeeel veeeeel geld kosten.

Absolutely horrible company. They take your money without giving services, then you have to fight to get it back, because they didn't pay you enough. The personali are nice but helpless. While I was there, more people came in complaining. Go to Movistar. I've quit all of the contracts. Done.

Verizon = sneaky scam artists and crooks who do everything in their power to screw you over and hit you with fees because of their incompetence. They came around back in April shilling their 5G internet 'risk free' (lol) and I figured why not, mine just went up. I tried for 2 days and couldn't get a signal ANYWHERE in my apartment. I cancelled and they supposedly sent out a box for me to return the equipment. That was April 18th. On April 27th, I talked to someone and they said it was still on the way. Hhhmmmmm, that sounded unlikely, but they told me if I didn't have it by the end of the week, to call back. So of course, I didn't receive it. Called on May 6th, THE GUY TOLD ME THAT THEY HAD NEVER SENT ME ANYTHING. So I don't know what that first person was looking at saying that it was 'still on its way.' He said wait 5 days. Its been 5 days and still don't have anything, so I'm just going to go up to a Verizon store and drop this stuff off because I'M DONE WITH THIS. I'm 1,485,296,378,425,639% sure they make it excruciatingly difficult to return their equipment so you will just pay the $200 non-return fee. Don't do business with these people. Life is stressful enough; don't do this to yourself.

They’ll randomly turn on services on your account like Discovery+ or Cloud storage without any intimation and start charging you $10-$20. Garbage customer support that’s never helpful. Stay away from these white collar thieves.

I have lost Internet connectivity twice, for 4-5 days, between November and March. In the November case, Verizon took its time about fixing the DSL problem after telling me it needed a card for the DSL connection station a mile or so from where I live, and could not get one. At the end of February, my DSL went out again. They diagnosed the problem as outside my house, and closed the ticket but without fixing the problem and without even trying to confirm correction. When I called back, they said it was inside my house and a technician visit would cost $99 (as I recall) to fix the wiring but, if the problem was not in my house, there would be no charge. The technician determined there was no problem in my house, and Verizon had messed up. He went to the outside connection station and fixed it very quickly (for which he personally deserves a 5 out of 5 star rating). I just saw my bill to which $159 had been added, i.e. more than Verizon said it would charge, even though I owed nothing because the problem was not with my wiring. I just called Verizon to get this corrected and I assume they will do so, but their call system called me back (when a representative was supposed to be available) and then told me I had to wait because all representatives were busy. This is blatant disrespect for my time. The only reason I don't drop them on the spot and find another service provider is that it would take me a long time to update my E-mail contact information for a lot of web sites and people. This review is based on my experience today and in the past several months, and I have not received any incentives to write it. Update April 4; although their representative (about a week ago) committed to investigating the unauthorized $159 charge for in home service (not owed to them because the problem was outside my house) but my credit card was charged for this anyway. The supervisor to whom I spoke on Apr. 4 refused to do more than refund $60 for phone jack service which had not been needed nor was it performed. I now intend to tell my credit card company to deny payment for the unauthorized charge. Update Apr. 5 Verizon's Executive Team got back to me today in response to a BBB complaint and promised to credit the $159 plus tax to next month's bill. This doesn't change the fact that the things described above happened but, as they have in fact corrected it as soon as they got the BBB complaint, I have changed the rating from one star to two. Update June 2 2024; my phone simply stopped working for no reason. I did the check by connecting a handset to the outside jack and got no dial tone. UPDATE although Verizon told me initially it would not be until June 13 that they could restore my phone service, they did, after some prodding from me, restore it yesterday. The service technician did a great job and the customer support reps also tried to be helpful, and did their best with what they had to work with. UPDATE Oct. 10 2024 Verizon again left me stranded with no Internet and, two days later, no phone service. There was a commitment to fix my phone today but it is now after 5:30 PM and it still does not work. I called support only to have the Verizon "Assistant" ignore keypad entries and say it did not understand me. The phone number for the Verizon Store on Schechter Drive is absolutely worthless as it does not connect with the store. I did install 5G to replace my unreliable DSL service, and it has worked so far. The only reason I didn't switch providers is I would have to get a new E-mail address and switch it for more than 100 web sites and contacts. Service reps try to be helpful, though.

They told me my phone was covered in Mexico, yet i got a $60.00 plus bill with taxes and fees. After that they said they credit my account because it was their mistake> Never received my credit.Second thing is that they said they would lower my bill by $20 if i signed up for automatic pay. I did. I never received the $20 credit every month yet they are taking automatic bill at full price. When i call Verizon they had me on hold for 1 hour and 20 mins trying to figure it out. Three different calls and each time Verizon said i would get the credit they owe me. Sill hasn't happen. They do say they are sorry a lot.