VerizonReviews of verizon.com

Regarding new internet service I was bait and switched to a much higher plan than I signed up for.

Way too expensive, signal ain’t as good as they claim, and customer service is a nightmare. They nickel and dime you for everything. Used to be the best, now it’s just a ripoff.

Worst company ever. Been with them for 30 years and they offered me a special deal which included upgrading my plan, buying a new phone and getting a free 75" TV. After I got the phone, more and more time went by and still no TV. I called numerous times and got a different story each time, but was always told that it would be here soon. Finally on the last call I was told that the original agent made a mistake and I had to go up to yet another phone plan in order to get the TV. Total bait and switch. I just changed to a new company today. Verizon is dishonest and the customer service is HORRIBLE!

Terrible. We were switching to Consumer Cellular because our bill kept getting higher and higher. It took over 2 hours to get 4 phones ported over. 3 separate phone calls and finally talking to a manager. We ported our 2 main phones, then Verizon locked the remaining 2 and wouldn’t let them get ported over since there was no primary line left. It was just a vicious circle. One of their techs suggested we port one of our lines back and create a brand new account and they’d try to associate them together so we could unlock our 2 remaining ones. I was ready to give up and let them keep the 2 remaining lines and start over with new ones. They finally let us talk with a supervisor and about 30 minutes later we were able to complete the transaction. It seems their way of customer retention is to make it too hard to leave do you give up and pay what they ask. Our new plan costs less than half of what our bill was on Verizon.

I would give Verizon 0 stars if I could. Avoid using Verizon if you can. Worst customer service!!!!!!

Awful experience with Verizon. Signed up for their +play program that promised $15 Netflix credit for $10, but they charged full price instead. Their customer support is a joke - agents take 15 minutes between responses just to ask useless questions. When one finally started helping, the chat conveniently disconnected. Save yourself the headache and avoid Verizon completely.

I tried to change auto pay to a monthly payment plan where I mailed my money to Verizon. The CHAT agent could not help me despite my explaining carefully to her this simple procedure. Then she cut me off without helping at all. If you get "Olivia" as a CHAT agent, don't bother to spend time with her. She is incompetent.

We moved to Spain, and it took Verizon over a year to finally cancel our account despite repeated requests, chats, and emails. Then, they sent us to collections for a bill for less than a dollar that they said we owed when we repeatedly asked them if our bill was at zero. We will never use this company again if we move back to the States.