VerizonReviews of verizon.com

Internet outage for over 6 hours, no resolution, no type of communication, a pure joke. Don’t waste your time.

Great coverage with the worst customer service known to man. My wife and I have literally spent hours talking with customer service and our issue is still not been resolved leaving us with no other option than to report Verizon to the BBB and to seek legal counsel. I would not recommend their service to my worst enemy.

Listening to all the unnecessary message information before a voice-mail is FRUSTRATING! Hearing message details should be an option rather than being forced to listen to it beforehand. It consumes too much precious time. Customer service is not good. Their "special offers" are not fulfilled, and they are not as affordable as they claim.

the website to update my credit card is not working for 2 days!!!!!!!!!!!!!!!!!! Waste of my time and on the phone with your agents. You company customer service is not what it use to be. I have been with verizon for 25 years and I am thinking to leave . Webiste is oftern down and I spend 1 or 2 hours with verizon resetting etc. etc. !!!!!!!!!!

Wish I could have given them a 0 rating! As many others have noted, Verizon (and their stores) have a serious customer service problem. Several of my phone calls went unreturned. I sat there for forty-five minutes trying to take delivery of my new phone, only to discover that Noone there had any idea what they were doing. Still never got a return call from the store. Must be nice to be so big that you can treat your customers so poorly.

I would not recommend this company to anyone! My phone quit working that we had insurance on. So I went in to get a new one. The store called and talked with someone they said I would get a new one tomorrow. Never came. This happened twice and they tried telling me there was nothing in the system stating that. I spent 4 days and many hours on the phone each day trying to get this all done. They NEVER honored what they said they would do. If I didn't need a phone I would have walked out. Let's just say I won't be with them much longer.

Trying to disconnect my WiFi took almost an hour. Do not use Verizon

There so horrible i returned airpods back in january they only n gave me half of my refund and im still waiting on the rest of it. Ive been into the northgate store 10 times and been on the phone with customer sevice as many. Tbis is the worst company in america and the worst service there employees at the northgate, wa store are good people i. Sorry they had to deal with my atitude but they still work for the worst.company in america as far as im concerned