VerizonReviews of verizon.com

Have problems with verizion wireless Fill out a report with the fcc , They will kiss your butt, but will not fix your problem ! And file a report with you state attorney general !

I canceled all my contracts with you guys because of the romanian micromanaging maniacs, I heard about a Maghiar Adelin who shouted at one of the agents I worked with for using her phone while she was searching something FOR ME THE CLIENT, unacceptable behaviour, CGS treats their employees like cotton pickers.

I would caution anyone dealing with Verizon to keep every receipt, statement, bank dispute record, call log, and written confirmation. Based on my experience, Verizon’s billing, dispute, and customer support process is unfair, unhelpful, and extremely frustrating. Verizon charged both my Verizon card and my personal card for the same issue, which created a duplicate charge. I also purchased an item that was never sent to me, even though I paid off my Verizon card and closed the account. I contacted Verizon customer support multiple times, which took hours each time, and I was repeatedly told that I had no outstanding balance. This was after I disputed the duplicate charge on my personal card, and Verizon approved the bank dispute to be processed. After Verizon approved everything and closed the account, they still submitted the issue to collections. Now the same disputed issue appears to have been duplicated across multiple places on my credit report through collection reporting, causing unnecessary credit damage. I do not recommend Verizon. They did not seem concerned with actually listening to the customer or correcting the problem.

My experience with Verizon has been extremely negative and exhausting, and I feel I was misled from the very beginning. A Verizon salesperson came to my home while I was still an AT&T customer and convinced me to switch, guaranteeing that Verizon would pay off the remaining balances on my AT&T devices. Based on this promise, I transferred all three lines to Verizon. After the switch, problems began. The devices sent by Verizon were returned correctly to the store, as instructed. However, the company never fulfilled its promise to pay off the three AT&T devices. I spent countless hours speaking with customer service and trying to resolve the issue with the salesperson, but no solution was provided. On top of that, I was charged for a device that did not even belong to Verizon but to AT&T, showing a complete lack of responsibility and organization in customer service. As a direct result, my name was negatively reported, and my credit score was unfairly affected, causing real financial and family impacts. Verizon has not taken responsibility or resolved the issue to this day. I consider this an act of bad faith and misleading sales practices. I do not recommend Verizon to anyone and advise consumers to be extremely cautious about promises made by door-to-door salespeople. Given the lack of resolution, I will be seeking my rights through legal channels in the coming days to address the damages and inconvenience caused. I hope this account helps others avoid the same situation.

I purchased the one month international plan for Japan. After poor connectivity in Japan I submitted a chat to cancel it after 2-3 days. Unfortunately, Verizon still wanted to charge me for the entire month. They ended up charging me for 70% of the plan. Disappointing result since I've been with Verizon for over 13 years.

Verizon sent me an email to get my Iphone "refreshed" for free. I booked the appt but called the repair place to check that it was free. They said I would have to file a claim with Verizon. I canceled the appt. How many more sneaky tricks will I discover next week?

Too exhausted to write an entirely understandable review. Long story short: terrible service with extremely long phone conversation with intermittent holds. Given that Verizon is one of the most expensive cellphone service provider on the market, it is amazing they are still in business. I am looking into an alternative provider to not only save money, but to save me from endless frustration whenever I have to deal with them via verbal communication. I highly recommend that if you are looking for good or even just frustration free service, do look elsewhere.

Lost a channel, 4 hours with support, no fix. Asked about changing Internet speed to 100 mbps and was told no such option, but I was looking at that option in their app. Support personnel lying. Then wanted to drop landline, personnel said can't change anything, but when I said I would be dropping everything for a new provider asap I was told we can save you about 5-10 dollars a month.go from a gig internet and phone to slower internet and no phone to save asawbuck. Am I crazy or are they?