VerizonReviews of verizon.com

I had a phone plan with Verizon for 20 years. I went in to upgrade my phone and review my plan recently and they said there were no deals for existing members. This made me walk next door to T-Mobile who offered me a phone plan for $50 instead of $100 a month with a new phone included! Verizon did nothing to retain my business or help me and made transferring my number a nightmare. At the last minute the lady on the phone kept offering me 25% off…10 years too late. Funny, after three days of hassle trying to moved my number I got T-Mobile and realized not only was Verizon charging me too much my phone and service was slow!! My new plan works 10x faster now for less money?? It didn’t end there after disconnecting I was billed for almost 20 days extra of having no phone plan with them…so I had to sit on customer service for the 4th time with Verizon in a week with them explaining to me when they are still trying to get money from me for a product I no longer have. Will never recommend of go back to Verizon again. 20 years a customer…0 benefits

I opened a line with Verizon in February of last year and traded in my iPhone 12 in excellent condition. I was promised monthly credits that would offset the cost of my new iPhone 16 Pro Max. Every single month, I was told the credit would appear on the “next bill.” It never did. After months of being misled, I decided to switch to AT&T in November. I cancelled all my services and even returned the internet modem, yet Verizon continued charging me. I had to call multiple times, including one call that lasted 3 hours, 1 minute, and 26 seconds, just to get refunds for incorrect charges. In January, I paid off everything I supposedly owed. Then in March, I was charged again — over $300, allegedly related to an iPad. This is completely unacceptable. I don’t have time to spend hours every month fixing billing errors. I pay for an expensive service expecting reliability and peace of mind — not constant frustration, misinformation, and wasted time. This has been one of the worst customer service and billing experiences I’ve ever had.

Verizon made 5.1 billion dollars last quarter but fail to maintain infrastructure. They own a building in Hopkinton, MA on Hayden Rowe that looks like a CRACK DEN. FALLING APART AN EYE SORE. Moss all over the roof brick building crumbling to pieces. You will take our money but won’t take care of your own property. Shameful. Scum lords.

The worst phone company ever especially the Goleta store near CVS. They don’t take apply pay, international cards. Staff are really rude their app dosent work and I can’t pay though it so I have to pre pay which they won’t accept anything other than cash! Avoid at all costs so expensive too. Staff so rude

How can you hire someone, put them through training and then fire them because you don't need them anymore? SHAME, A SHAMEFUL COMPANY

its a scam total scam they will not give you what they promised I paid 300$ for a month for 3 lines and they told me that the 3rd line would be free and the plan would be even cheaper.I talk about it 100 times with there representatives they promise to do that but never happen and I return there phones which I pay 185 tax and only gave me a refund for 35$ and for the 300$ they didn’t refund which I don't even used for a month.

dropped calls, random full days of no service, sitting on hold for 2 hours to cancel service and then they send a blind bill you can't see what it's for because they say you no longer have an account-then what are you charging me-send an itemized bill if you cancel my ability to use the website to finish dealing with unkind people who find it humorous to make a person sit around for 2 hours to simply turn in their network cube to end service. West Ashely, SC has some rude management that look you in the face with a smile, talk like a computer programmed politically correct being that seems to smile at your delay and misery and act like they have saved the day when they print your receipt after making you wait 2 hours. We have other choices people, so decide what you want to deal with.

I never ever recommend anything to anybody also my plan as soon as possible