VerizonReviews of verizon.com

Verizon is the worse company for a phone business company. I got bad reception for the past 10 months. I GOT OFF VERIZON 3 MONTHS NOW AND STILL GOT CHARGE OVER $3000.00 DOLLARS OVER HIDING FEES THAT I WOSENT TOLD. I COULD EVEN UNDERSTAND THE REPRESENTIVE THE ASSENT WAS VERY HARD TO UNDERSTAND AND AT THAT I HAD 2 LINES TURN OFF 6 MONTHS AGO AND THEY WAS SUSPENT BUT I WAS TILL GETTING CHARGE. PAID OFF ALL MY PHONES AND DO TO SOMEONE IN VERIZON GETTING SOME TYPE OF REWARD WHEN I WAS THERE CUSTOMER GOT 4 LINES ON A CONTRACT WITHOUT MY KNOWLEGE AND NOW I HAD IT PAID $390 FOR EACH ONE OF THEM. THEY HAVE SOME GOOD REPRESENTIVE BUT THERE IS A 78% OF THIS REPRESETIVE THAT ARE FROM ANOTHER COUNTRY AND THEY DONT EVEN BOTHER EXPLANING THE RIGHT THING. I DONT RECOMEND THEM AT ALL.

I have been with Verizon for the past 7 months, and my experience has been extremely disappointing. Every month, my bill kept increasing without any clear explanation, and this month it suddenly tripled. When I contacted customer service, I was repeatedly transferred from one representative to another without getting any proper help. Eventually, I spoke with a supervisor and explained everything, including my payment history. I made a payment on July 20, and today is only July 31—so how is it possible that within just a couple of days my bill shows $210 and my line has been disconnected? This situation feels very unfair and misleading. I expected transparency and better service, but instead, it has been stressful and frustrating. Please be cautious and review your bills carefully if you are with Verizon.

I have been a Verizon customer, and this experience has been beyond frustrating. I manage my elderly parents’ Verizon account because they live overseas. About six months ago, we paid off their phones in full and were explicitly told the account was closed and that there was no remaining balance. Now, out of nowhere, we receive a notice saying a $119 balance has been sent to collections. When I call Verizon, I’m told the account is closed and they can’t even locate the balance or explain why it was sent to collections. How can an account be closed with nothing owed, yet somehow end up in collections months later? My father is now extremely worried that his credit will be damaged over a bill Verizon itself can’t explain. No customer should have to deal with this, especially elderly customers who rely on family members to manage their accounts. To make matters worse, calling customer service has become an exercise in frustration. Calls are routed overseas, communication is difficult, and getting a clear answer or someone who can actually resolve the issue seems impossible. This entire situation has destroyed my confidence in Verizon. If this is how they handle accounts after telling customers everything is paid and closed, it’s unacceptable. Because of this experience, I will be moving my own Verizon service to another provider. I expect Verizon to take responsibility, correct this collections issue immediately, and ensure it does not negatively affect my parents’ credit.

I had used Verizon for about 12 years. Their data rates gradually fell to the point of being completely unusable in a major metro area. I spent *many* hours on the phone with their support and nothing improved it. The promised that if I bought a new phone from them it would work better. I was merely suffering from "congestion". So it was my fault. I'm not into buying new phones all of the time. I am ashamed to have even bought one at these kinds of prices. Verizon knows their network is horrible here. All of the reviews agree. Avoid Verizon. I moved to mint. While I had super long wait times, and it's difficult to understand their staff as they are all in India apparently. My phone numbers were difficult to transfer BUT now I have decent data again and it is MUCH cheaper!

Switched to Verizon after a friend recommended it. Really glad I gave it a shot. Setup was straightforward.

Corporate Verizon should be ashamed. They added a phone line to our business account, and damage coverage over 4 years ago....both of which I did not authorize nor receive any benefits from. There was absolutely no activity on this line since it's inception. I had opted for paperless years ago and did not notice this line charge until 6 months ago. I have spent nearly 20 hours on hold and visited our local Verizon store seeking a refund of $2400. They have not admitted their crime nor returned the money stolen from me. I was dumbfounded that at least 10 of my calls that were placed on hold, mysteriously dropped. My online search for other customers experiencing the same theft or a class action lawsuit was to no avail. Verizon's unethical actions are illegal and they should be held accountable. After 30 years with Verizon, I have switched to T-Mobile.

At verizon, the young gentleman that helped us.His name was Damian, he was very helpful and walked us through everything. He actually got us set up an out in a timely fashion. We opened the new account with Verizon. And my husband got a new phone.

Generally the worst customer service! We transferred to another wireless network and told them to cancel the entire account regardless if we didn't transfer lines. Jane literally tried to argue with me that they had to charge us for the active three lines because they were active, which I would understand if we didn't request a cancellation a month prior to the next billing cycle. The dumbest person ever. And then had the audacity to call me back and leave a message to help better assist me. Assist me with what, you weren't assisting anyone during the first call. Went to a location which directed me to corporate. Corporate was no help either gave me a phone number to call which is completely different from the business phone number provided online. Wait on hold for 20 minutes only to get sent over to a different department which they hung up before they could even access my account. They worst customer service in person and over the phone.