VerizonReviews of verizon.com

I have had Verizon cell seven since 2003 when I got my first cell phone. I have not previously had any issues with Verizon, but now I am convinced VERIZON IS OUT TO SCAM YOU. Two verizon sale agents visited my business in May. They convinced me to sign up for Verizon Business 5g internet, and while I’m at it, might as well get a second one for home. I was told it would be $39/month for my business and $55/month at home. I did agree, but I was skeptical. I created my business account through the app a few days later, logged in, and found I was going to be charged $90/month for EACH service. After calling and being tossed around to different people, I finally found someone to ask about the discrepancy. I was told they weren’t sure why I was told they would be $39 and $55/month because they were most definitely $90/month each. After only using the service 2-3 days, I requested immediate cancellation. The Verizon agent successfully cancelled the service, and at the end of the call stated “ok cancellation of both home and work is successful, and you owe nothing more on the account.” I asked, “what do I do with the devices?” The agent said “Uhhhh……” and didn’t immediately provide an answer. I suggested I could drop them off at a Verizon store, and the agent said sure, you could do that. I was super busy and didn’t do that right away, and then I got emails saying I owed $805 for the devices. So I went to the Verizon store to return them, and they said I couldn’t return them because the account had been canceled! It turns out, what SHOULD have happened is that before the agent on the phone canceled the service, they should have initiated a return of the devices, with the service being cancelled upon receipt of the returned devices. What happened instead is that the account was shut down, and there was no longer an account under which the devices could be returned to. I spent FOUR AND A HALF HOURS on the phone with various agents while at the store and NO ONE even attempted to get to the bottom of the problem. The last person I talked to literally just kept repeating over and over to me “I understand that you were not properly instructed on how to return the devices, but that does not change the fact that our policy is to charge you for the devices if they haven’t been returned.” I did have a compassionate agent in the store who finally stepped in to try to help. She and her manager did create a workaround and were able to issue return labels that were mailed to my house so that I could return the devices and have the balance cleared. I was assured over and over that what they were doing would work. I did receive the labels a few days later, talked to the agent to confirm that if I shipped the devices out immediately, the balance would be cleared. So I shipped them out. I confirmed by UPS tracking they were received. But today I get notification that Verizon has turned this $805 “bill” over to a collections agency. I feel I have no recourse? Hire an attorney? YEP, VERIZON IS OUT TO SCAM YOU.

Verizon continues to send us a bill after we canceled our plan over 5 months ago. We paid the first two bills and yet they still claim we owe them for the time it took for the like to be disconnected (apparently it takes 3 months to disconnect a line). We have had to call 3 times to dispute the bill. Each time they say its resolved, have us pay an amount of money and then send us another bill. Verizon is a predatory company thay relies on people being to frustrated with their system to cancel their plan. They continuously hike up prices to benefit their bottom line and do nothing to improve the customer experience. We will never go back to Verizon for any service.

Their AI service is absolutely ridiculous! Something as simple as making a payment over the phone takes 30 to 40 minutes and then when you do speak to a live agent to take a payment there is a $10 charge! Their customer service is the worst and I would consider switching because of this alone

ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE Verizon has provided one of the WORST customer service experiences I have ever had. We cancelled our Internet service MORE THAN TWO MONTHS AGO. We returned Verizon’s router. We clearly informed Verizon that we had permanently LEFT THE UNITED STATES. And yet Verizon STILL KEEPS SENDING US BILLS AND DEMANDING PAYMENT! How incompetent does a company have to be to continue billing customers for a service that was cancelled months ago, after the equipment was returned and the company was explicitly informed that the customers no longer even live in the country? What exactly are you charging us for, Verizon? Internet service that we do not have? A router that we returned? An account that should have been closed months ago? This is beyond ridiculous. It is outrageous. We did EVERYTHING we were supposed to do. We cancelled the service. We returned the equipment. We notified Verizon. Yet apparently Verizon cannot perform the very basic task of properly closing an account. Instead, we continue receiving payment demands for a service we DO NOT HAVE. This is not a minor mistake. It demonstrates an astonishing level of incompetence and complete disregard for customers. After this experience, I would NEVER recommend Verizon to anyone. VERIZON: STOP SENDING US BILLS. CLOSE THE ACCOUNT. REMOVE EVERY INVALID CHARGE. AND CONFIRM IN WRITING THAT WE OWE YOU NOTHING. Enough is enough.

I decided to switch internet providers away from FIOS to Xfinity based on price once both mobile and internet were included. My mobile is currently with Verizon through a business account with internet on my home account. Having retired I have to do something for mobile service to continue. My Verizon app set up for Fios uses my contact number so it reverts to assuming I want to talk about my business account meaning no information on my Fios account. I tried to use chat to describe my situation and what I wanted to do - terminate Fios. The wonderful "digital assistant" decided not to respond at all, twice. I then went onto Verizon's main site to get a contact number for non business Fios. Another digital assistant also assumed I wanted to talk about the business account that is linked to my phone number. When I responded that my request was to terminate Fios it asked for a different phone number. I finally got transfered to a real person who was nice but told me that the number that I called was the wrong number for Fios and gave me a new number because she could not transfer the call. The new number got me to the same digital assistant as before, the same confusion and finally to a live person who could help. The live person was helpful and professional and got the required task accomplished. The main point I am making is that there is a radical disconnect between what executives consider to be customer service and how customers perceive that service. I have no idea what Verizon spends on creating AI but I suspect, it's a lot. Verizon's version, where it is completely clueless, is unfortunately, consistent with every other major company. I have had similarly awful experiences with companies such as Truist, Delta and American Express. The irony is that each of these service companies could choose to differentiate themselves from the herd by actually providing human service and improve customer loyalty and satisfaction. Refusing to talk directly with a customer is a lost opportunity to make a sale or avoid a lost customer. Its not rocket science but, apparently, not a concept with which CEOs are familiar.

They don’t care about their customers

Verizon promised to pay off my phones if I switched from AT&T instead they left me owing 671.00 they really suck don’t go to Verizon they are a bunch of liars

All I have to said is they lie and once you past your first month you are stuck with then. I transfer my phone from att and it was a mistake. I should have tried T-Mobile. 12 years in the army and they lie to your face do not trust. It’s all a lie with the final payment they said. It’s a disgrace as a company. We all hard working for the little money we make to trust this company. No shame. To all my servicemen please do not work for Verizon or buy from them we are better than them. I wish I could only give zero star