VenustasReviews of venustas.com

I received a heated vest for Christmas, but unfortunately the cord wouldn't work and the vest only functioned intermittently. I had already registered my vest, so when I called customer service, they were able to quickly pull up my previous conversation. They informed me they would send out a replacement, and I received it within two days! That kind of fast, efficient service truly impressed me. I absolutely love it - it's warm, comfortable, and perfect for cold days. Thank you for standing behind your product and replacing my vest so quickly. You've made me a customer for life!

Great customer service , I am very happy with my purchase .

This could have been the most complicated order they've ever had to process, but not only did I get a very high-quality coat, but the support team was also FANTASTIC to work with and extremely helpful. This is an amazing company, and I would definitely recommend it. If I could rate them a 6, I would.

Well, my zipper on my jacket my vest. I noticed that the zipper was kind of missing something when I got it, but I said it’s brand new so it can’t be a problem, but the zipper kept opening up at the bottom. I found that the metal part of the zipper that you stick in the other pot was only half as big as what it should be and they were cloth or fabric hanging out so I figured that was probably returned vest but the zipper was no good right from the start, but it was working OK until the bottom started opening up and it kept doing it so when I got the new vest, I noticed compared the zippers from the new vest to the one I own, and it was true the right side of the zipper that metal piece that you’re stick in. It must’ve been broken so only half was going in there anyway they sent me a brand new vest and it’s working fine, but I went in months using it so I couldn’t use it no more that’s when I complained about it, there was something broke on that zippo right when I bought it I should’ve sent it back as soon as I bought it, but they made good. They sent me a brand new vest and I will continue to do business with that. Thank you.

I bought my vest just over a year ago and have used it nearly every day. It helps to loosen up my tight muscles and keeps my chilly hands warm. The battery is easy to charge up overnight. My only complaint is I wish it lasted longer on the medium setting and that it wasn’t so bulky. Customer service has gone above and beyond to help me troubleshoot any problems as well. If you are on the fence about it, I would definitely give one a try.

Two sets of gloves and multiple vests have been purchased over the years. All have performed effectively in sub-zero temperatures. Some were gifts and they loved them. I would recommend this company and its products.

Very good company, customer service was wonderful to work with. The stand behind there products with warranty to truly satisfy the costumer. Thank you, I would definitely buy more items.

I love the jacket and that the liner separates for a lighter fit. Customer service support was so responsive, getting back to me within 24 hours of my initial correspondence. They are taking the appropriate steps to assist me since my jacket stopped turning on. This is my first time reaching out to them for support and I’ve been pleasantly surprised with their approach to resolving the issues with my jacket!