Leonard C.
Bad battery
I placed an order for a female heated Jacket order number 57870 I received and used Jacket once, same night I placed battery to charge only to find out the battery will not charge regardless of how many different charges I used; I decided to contact their customer service department and after answering several questions I was informed they had to talk to their production team to determine what could be the problem and what remedial options were available; I almost fainted “ investigate /research/follow protocol “ were some of the garbage I was told , a five year old could solve this mystery “ bad battery “ send customer a new one and move on . I love the jacket and it was purchased for medical reasons not to sky nor go camping very disappointed with their customer services process, I would not recommend any one to purchase anything from this company after all its need it is 7.4volt battery.