I recently won a gift card for Venustas though an Instagram giveaway. I never heard of them, but their jackets looked very nice. I ended up ordering a heated jacket from them. The size i ordered was bigger than expected I contacted Venustas customer support and they helped me exchange my jacket for a better fitting size. They were extremely friendly and accommodating. They also got back to me in a very timely manner and helped throughout the entire exchange process. I'm very happy with the jacket I ordered. I would definitely shop with Vesustas again!!
CP
Carl P.
Runaround Artists
I ordered a women's vest and battery as a Christmas gift the beginning of December. They sent the battery but not the vest. Every interaction with customer service is a two day process. After a week of research, they acknowledged they didn't send the vest and informed me it would not arrive in time for Christmas. I opted to wait for the item. A week later, I received a phone call and the representative stated if I changed my color of vest it would ship in 3 - 4 days. After waiting 5 days and not receiving a shipping a notification, I reached out again. This time they offered to "upgrade" the vest to a Men's vest. First, it wasn't an upgrade and second, the gift was for a woman. Not an acceptable solution. At this point, I gave up and requested a full refund. They would only refund the vest not the battery because it was shipped. The battery is useless without a vest. Nice scam. If you have money to throw away, this is the company for you.
Response from VenustasJan 2, 2025
Dear Carl,
Thank you for your feedback, and we’re really sorry for the trouble this has caused. We completely understand your frustration, and we’d like to clear up a few things about your order and refund.
Vest Recommendation: Due to high demand over the holidays, some items went out of stock. We offered an alternative women’s vest along with a discount to help, but if you received a recommendation for a men’s vest, there was likely a miscommunication, and we apologize for that.
Separate Shipping and Refund Process: The vest and battery were shipped separately. As soon as we received your refund request, we processed the refund for the vest right away. Since the battery was delivered, we kindly asked that you return it using the provided label so that we could issue a refund for it as well. We apologize for any confusion about this process.
Refund Status: We’ve observed that the battery is already on its way back to us, and we’ve gone ahead and arranged the refund for both the vest and the battery.
Thanks so much for your patience, and we’re sorry again for the inconvenience. If you have any questions, don’t hesitate to reach out.
Warm regards,
Kelley
Venustas Customer Support Team
NL
nate L.
Good enough for Oregon cowboys
My daughter and her family ranch in the Oregon mountains. The whole family and hired help wear Venustas and love them so she bought me one last christmas. I wear it all the time in cold weather but don't always need the electric heat due to the warmth of the vest itself. When I do it's super quick to heat up, and the temp is adjustable. The vest fits well and is very comfortable to wear, more so than my Eddie Bauer. I live in Texas so I put it away this past March and left the battery on my desk all summer. I just now Nov 20, decided to charge the battery for an upcoming trip to cold country. Couldn't believe the battery still had 96% charge after sitting all summer. You get alot of use out of a charge as well. These are very high quality batteries. I'm impressed and highly recommend Venustas.
LT
Lee T.
Don't do it
I ordered a sweatshirt and replaced a battery within a year and then the sweatshirt within another year. I then paid for another sweatshirt that was not covered by their warranty. And it never arrived
Response from VenustasOct 29, 2024
Dear Lee,
Thank you for reaching out. I’m truly sorry to hear about the issues you've encountered with your orders, especially the missing sweatshirt. I understand how frustrating this situation can be.
I want to assure you that our customer service team will contact you immediately to address your concerns and provide a resolution. Please keep an eye on your inbox for their prompt response, as we are committed to resolving this for you as quickly as possible.
Thank you for your understanding and patience. We’re here to make this right!
Warm regards,
Venustas Customer Service
AC
Amanda C.
This vest feels premium
This vest feels premium, with impressive attention to detail. The design is sleek, and the heating works incredibly well. Definitely one of my best purchases this year!
