VenustasReviews of venustas.com

Absolutely Disgusting Product and Even Worse Customer Service — Avoid This Company I am beyond disappointed and honestly disgusted by my experience with [Venustas] The coat I received appeared to be used, returned, and completely unsanitary. When I checked the pockets, I found a bloody Band-Aid inside the coat pocket. Yes — an actual used, bloody Band-Aid. As if that wasn’t disturbing enough, the hood had old makeup stains all over it, making it very clear this item had been worn by someone else and then shipped out as “new.” To make matters worse, the coat did not arrive in the proper branded packaging. It was missing both the branded bag and the zippered storage pouch that should come with the product. This only reinforced the impression that I was sent a used or previously returned item rather than a brand-new purchase. I immediately contacted customer service expecting them to take responsibility and resolve what is clearly a serious quality control and sanitation issue. Instead, I was met with some of the worst customer service I have experienced. Their response was essentially to blame Amazon and refuse accountability, repeatedly stating that because the purchase was through Amazon, there was nothing they would do to help. That response is unacceptable. Regardless of where the product was purchased, this is still their brand, their product, and their reputation. Sending customers items contaminated with biological waste and signs of prior use is not just unprofessional—it is absolutely unacceptable. The complete lack of accountability, concern, or urgency from customer service was shocking. No apology that felt sincere, no meaningful solution, and no ownership of the issue. I would strongly caution anyone considering purchasing from this company. If something goes wrong, do not expect support, accountability, or basic customer care. Unsanitary product. Poor quality control. Horrendous customer service. I will never purchase from this company again.

Babied vest...2 yrs and quit... Venustas won't contact me back... very disappointed....did finally get a list of every battery connector in their vests...had to call and explain from beginning twice...no repeat customer here...

I ordered a heated vest, but the battery they sent would not charge. I contacted their customer support and provided the information they requested, including a photo of the charger I was using to charge the battery. They told me they would be sending a replacement battery. I have since attempted to contact them multiple times by phone and email to check on the status of the replacement, but I have not received a response or the replacement battery. When calling their “customer service” number, it goes straight to voicemail. I feel like I was scammed and will have to dispute the charge with my credit card company. I would definitely not do business with them again.

Best lip service I've ever gotten. Quick to respond by phone or email but slow to resolve problems. Heated vest stopped working. I was sent and followed the 4 steps to diagnose the problem. (battery, power switch or the vest) After all failed then asked to send a video of me doing the tests. After it was all said and done, I was told my fully charged battery was defected, even after I tried charging other devices (as instructed) and the battery functioned. I was told I was told I needed a new battery which was out of stock, could be 2-3 weeks. Asked if the new battery didn't fix the problem would they replace the vest. Was told yes and asked for the in an email which I did get Now the rest of the store. The customer service team ended up doing a fantastic job, 10/10. Went beyond to satisfy my needs and requests. I never have had so much follow and communication from company as I did this one.

I have had this vest for a little over two years now, which I got as a Christmas present from my mom in 2022. It's under a 2 year warranty, but the product has been a nightmare of what I suspect to he planned obsolescence. The winter of 2023, the battery broke. I got a new one through their warranty, but it took so long that winter was over. I was only warm from October to December and I didn't get the new battery until March. When I pulled the vest out again in October 2024, the wire that plugs the vest into the battery would not work. I was able to diagnose that it was indeed the wire because the battery would be fully charged and the vest would work if I held the wire at the exact right angle, but the moment I moved the vest shut off. Just like the terrible wired earbuds we all had to deal with back in the days of iPods, but those were only $15, not a $200 vest. I was still within my 2 year warranty at the time the vest broke in 2024, so I sent a warranty request. They refused to send a vest upfront and insisted on only sending a battery even though mine still worked fine. I made sure they put in writing that they would resolve my issue for me if the battery did not work. 2 months later, my battery is still not delivered and they said it was. In fairness to them, they did send another battery. But that took another 2 months. Then that new battery made no difference, just as I told them 4/5 months ago when the warranty was good. Now they want me to pay a $40 shipping fee for a product that was in warranty at the time of my complaint. When I told them that their customer service is the reason I am out of my warranty, they then said that I had to write this review and send a screenshot to get my new vest. Hopefully they aren't holding it hostage for a 5 star review, because then I'll never get the vest that warranty should've covered. It was fully registered and the vest has never been washed or handled roughly. I babied that thing. You can buy a brand new vest from a different brand on Amazon for the full shipping price. If you're going to replace a vest every year or two anyway, that is the more economic option since you can buy a higher capacity battery for cheaper.

I ordered a heated vest from Venustas on Feb 10th. I received a confirmation that same day and like most customers would expect to see progress with order getting fulfilled and finally delivered. Not so. Finally emailed customer service asking why I didn’t get any further notifications from them and asked that they cancel the order if it doesn’t ship I. The next day. Miraculously, they shipped it the next day and was was hoping this was resolved. I get a notification that is it out for delivery almost two weeks later. I get the notification that it was delivered and it wasn’t. I contacted customer service and told them as soon as I got the notification that it wasn’t delivered. They tell me to wait a few days and check with my neighbors which I did. Not package. I take screenshots of the i n consistency of their delivery partner - Amazon and AfterShip. It showed two different delivery dates with one that was 8 hours in the future. Fast forward 3 weeks later, I inform my credit card company about my challenge with them not believing me and I am still in an endless loop with them basically not believing me. I don’t know what else to do other than warn others that are considering by from Venustas.

Great products, horrible policy regarding the company sending a defective product. Went just below the Artic to Churchill to see the polarbears. I had heated socks, vest and gloves. The clothing all worked extremely well, and I'm still using all that I purchased to shovel, ski...cold restaurants. But, the sock zippers were both defective when I received the socks. The one zipper was totally off the track and first time using the other sock, that zipper also failed! failed! I could use the socks with a pin holding the battery area closed .Venustas said tthey would send replacement socks but then wanted to charge me 30.00 shipping! 30.00 when THEY sent me a DEFECTIVE PRODUCT! Unacceptable! I said I would be writing the Better Business Bural regarding their poor policy and they told me they'd work something out for me. Are you kidding? CHANGE YOUR POLICY VENUSTAS! After the Venustas company responded to my poor review and said that they would send the defective socks free of charge, I GOT ANOTHER CALL AND EMAIL FROM THE COMPANY TELLING ME THEYRE CHARGING ME 30.00! WHAT IS WRONG WITH THIS COMPANY??? I've received 10 or better emails/phone messages either - confirming my address, don't have the ticket number, confirming my size. I'm sending them pictures of the socks, they're charging me 30 for shipping in replacing the defective socks, they're not charging me 30, then another email AND phone message they're charging me 30......WHAT IS WRONG WITH THIS COMPANY. WORST CUSTOMER SERVICE! This call once again she's "updating my ticket., "she understands," "no worries, " all the lines used before. I said, You don't understand. I am worried! Please put in your notes, send the socks! Do you have my address? Do you have my ticket number? Do you have that my socks are size small?" "Send the socks! At no charge! And I don't want to wait 30 days, send them at your expense a faster delivery than 30 days. And put in your notes I don't want you people to call me AGAIN asking address or size or anything else. Because if you do, I will let out a blood thirsty curdling scream! Please add that to your notes." THE WORST COMPANY EVER!

Same results of the last reviewer. It's my first purchase. Charged the battery and it won't stay on, nor does it have or display any of the colors as noted in the online manual. So I called the 888# to troubleshoot and get assistance. Sadly the line picked up and immediately said, "circuits busy" and dropped the line. No ability to leave message or callback info. Then attempted the WhatsApp #. No answer, nor any message. It just rang and rang and then dropped. Will next attempt an email to see if I get a reply. In the meantime, am packing up the vest to return it. Not a good first-time experience.