Shanda R.
Heat, great! Seams not so much 🙂↕️
As for the heating capabilities it far exceeds any other brands but seems are poorly made. I received one for Christmas last year and was thrilled. However within two weeks it started ripping bad around the pockets. I am a night shift factory worker with anemia so I just taped it up and kept wearing it. I just stand at a printer so there was no abnormal wear that caused the issues I simply put my hands in pockets. Seams at both pockets just kept ripping. . I'm honestly heartbroken about it. . I have since received 2 more other brands as gifts but they don't compare heat wise. . Also I love the hood it fit great!! Hopefully I can eventually purchase a new venuesta by next season, it's cold!!!
Response from VenustasFeb 4, 2026
Dear Shanda Russell, Thank you for taking the time to share your honest feedback about your Venustas heated jacket. We truly appreciate your praise for its heating performance and hood fit—it means a lot to us. We’re very sorry to hear about the seam issues you experienced. This is certainly not the quality standard we aim for, and we’d like to make it right for you. At Venustas, we stand behind our products and are committed to ensuring every customer has a positive experience. To help us resolve this quickly, could you please share your order number with us? We’ve checked our recent email and case records but haven’t been able to locate your correspondence—were you using a different name or contact method when reaching out? We sincerely want to help resolve this for you. Would you please contact us directly at [email protected] with your order details? We will personally take care of this for you and make sure you're fully supported. We’re glad to hear you’re still interested in owning another Venustas jacket, and we’d be honored to restore your confidence in our brand. Looking forward to assisting you soon. Sincerely, Venustas Support