VenustasReviews of venustas.com

Unbelievable customer service! I seriously have had the best experience with Venustas, My family and I love their products! Of the several products that we've purchased, only one had a technical issue. Venustas was quick with a solution to make it right! A+++ R.F. 2026

Just recieved my heated vest and it appears to be well constructed. I've had one interaction with customer service and they were quick to respond. I will update my post later in the year when I have the opportunity to use it playing golf in the colder months.

I purchased a Venustas heated vest about 2 years ago. It has been a literal life-saver! Regular winter clothing isn’t adequate for me. This vest has allowed me to comfortably enjoy watching my son play lacrosse on many cold nights. Without it, I’d be miserable. Even the low setting does a great job and the charge lasts for several hours. I was saddened when it quit heating up. I informed Venustas customer service through the email provided in the jacket. I was very pleased with the quick response and solution.

My husband gave me a pair of Venustas heated socks for Christmas and I love them! I ride my bike year round and have tried those stick on disposable foot warmers, layers of socks, shoe covers and still suffered with cold, numb toes. These socks keep my feet nice and comfortable even when it's raining, cold and windy. Such a relief!

Customer service was handled in a professional caring way with respect for my concerns. Great products well made and stylish.

I have purchased several products from venustas. Both for myself and for gifts I couldn’t be happier with this heated jacket—it’s easily one of the best purchases I’ve made for cold weather. First off, the quality is outstanding. The materials feel durable yet lightweight, and the stitching and overall construction are clearly built to last. It doesn’t feel bulky like some winter gear, but it still provides incredible warmth even without turning on the heat. When you do use the heating feature, it’s a game changer. It warms up quickly and distributes heat evenly, making a huge difference on freezing days. The battery life is impressive too—I can get through long outings without worrying about it dying. What really stood out to me, though, was the customer service. I had a problem after 2 years so I wrote to customer service. They handled it professionally and went, above and beyond to make sure I was satisfied. Overall, this jacket combines excellent craftsmanship, practical functionality, and top-notch customer support. If you’re on the fence, I’d highly recommend it—it’s warm, reliable, and absolutely worth it.

I absolutely love my heated venusta jacket and have dearly missed it working. After messaging in early December and a few mix ups in emails between going to junk mail and or not sending they kept trying to find ways to reach out and finally have resolved the issue its in the wiring. They were amazing to deal with highly recommend the appearal.

The people at Venustas are the best I recently purchased 2 more heated vests after loosing wright and they were shipped out right away in 2 different boxes The one came in a few days perfect The other one in a different color came a few days later and when I opened the box the vest was a perfect fit and I loved the grey color But there was no battery in the box I waited a few days and nothing came I emailed the customer support and had a reply the same day within hours and in a few days a battery in the mailbox I have purchased at least a dozen vests and jackets from Venustas and have told my friends about them and they are also just as happy with the products After my little problem and the way it was handled I will support them for life a great company to do business with and very caring people to deal Thank you for you service