VenustasReviews of venustas.com

I love the Venustas products. I became addicted after my husband bought a vest for me, of course he had already bought one for himself. Well, my vest started malfunctioning after 1 seasons wear (just in time for football weather). After communicating with the Venustas support team, who were very patient with me and my lack of computer skills (sending video/photos via email :) ) the problem was finally conveyed and they have resolved the issue in the most generous way by replacing my garment due to the malfunction. I would recommend the Venustas products to anyone which I already have! I love every one of my items I have!

I will do an honest review: I received a heated vest from this company as a gift and had a couple of mishaps along the way but they have been VERY accommodating and helpful through whole experience. The battery that came with vest pooped out and they sent me a new one. Now my vest wiring has failed and they are working with me. They are very attentive and keep in touch and make sure you are happy. I understand they are a newish company and they have kinks to work out like all new businesses, but the key in a good business is it's customer service, thats the most important part and the rest falls into place. The vest I love, I work outside and its a blessing in the colder months! We'll get it all dialed in.

The sweatshirt I bought was really great for a while. Once the sweatshirt stopped working, the company helped me troubleshoot and figured out the battery is ok and the sweatshirt malfunctioned and offered to replace it. I am satisfied with the company and their service I’ve gotten and the quality of the product

I contacted the support team because my heated jacket didnt work even tho the battery was fully charged. So they are sending me a new jacket free of charge which I really appreciate. Thanks!

I reached out regarding an issue my wife had with a Venustas vest failing to turn on even with a fully charged battery. The customer service rep was super helpful, and after consulting with their product team, they determined there was an issue with the vest and are sending us a new one—even though the warranty period has expired. It's nice to deal with a company that stands by its products.

I received my heated jacket two years ago as a gift. Worked really well and I loved it! I pulled it out to use this year and could not get it to work. Even though I am outside of the warranty, Venustas is working with me to resolve the issues. Really great customer service!

Bought the heated vest and it worked great. In the 11th month, the battery wasn’t working and I contacted their support and they promptly sent out a replacement battery under warranty to get me up and running again before it really gets cold. Thanks so much.

Purchased in August. Since temps were in the hundreds, no need for the vest. FF to late October, charged up the battery and connected it. No heat! Called Customer Service…they thought it was a faulty connection port in the battery, so they sent me a new battery. Cha4ged it and plugged it in…WE HAVE HEAT! Thanks to Venustas Customer Service!