VenustasReviews of venustas.com

Issues have been resolved

I got the women’s vest as a birthday gift. I love it! It fits great and is very warm.

I have had this vest 23 months and absolutely love it. I wear it around my home (northern US) to take the chill out and when I’m outside I wear it with a jacket or coat over it. With the three heat settings you can easily regulate the temperature you like. It is a high quality product and I have recommended it to all my friends.

I have purchased numerous heated vests and jackets from Venustas over the past few years for family. We have never had an issue with any of these products until this fall. My wife’s vest was not working and I emailed customer support regarding the issue. They were easy to work with and helped attempt to trouble shoot the problem and find the issue. After it was determined the heating element in the vest was the issue, Venustas sent out a replacement without question. Customer service was fast to respond, great to work with, and understanding about some communication issues on my end. I will definitely use Venustas again and recommend their products to friends and family.

Very impressed with Customer Service! My jacket which is 3 years old suddenly lost the ability to receive power from the battery. After reporting the issue, I received same day confirmation they were looking into my problem. After sending the required information, I was surprised by the response I got knowing my jacket was 2 years past the warranty period. Venustas takes great great pride in their products and is going to replace it for me. I'm very pleased! Great customer service and I will continue to purchase their products!

I bought the W2117 Max heated fleece vest (with up to 20 heating hours) for my wife, and she loves it. I originally bought a size 'L,' but my wife quickly realized that the optimal heating occurred when the embedded carbon fiber heating elements were close to and touching the body vs. having lots of empty air space (in other words, the vest works more like a 'heating pad' than a 'radiator'). So Jamie in Venustas' Customer Service kindly arranged for a return and a replacement with a size 'M' instead. It's perfect. My wife hasn't taken the vest off since it arrived. She's been wearing it inside around the house and feels cozy warm. Good job, Venustas! Thank you!

The company responds promply and helpfully to issues, even after the warranty expires. I had an issue with the heated vest and they resolved it. Great experience!

They investigated and expedited my order request. They were very helpful, friendly and respectful. Also I like the jacket. The real test will be at the next football game...