VenustasReviews of venustas.com

Purchased a heated jacket for my wife who suffers from Reynaud's syndrome. The jacket was working great and keeping her warm, and all of a sudden stopped working. I reached out to the Venustas customer service team and they were quick to reply with steps to determine the cause of the issue then assist with a replacement. Excellent customer service!

This is a Great product!!!! The jacket heats the back very well

I had been gifted a jacket by my daughter. I had rarely even worn it maybe four times in the past few years it was basically brand new and when I went to use it because we were having a cold front come in, the jacket was not working. I reached out to the company And they went above and beyond to resolve my issue this may be the best customer service. I’ve experienced with a company in a very very long time.

Woneedful company. Great follow up. Will buy from them again.

My husband gave me a vest for Christmas, and I wore it almost daily, as I'm always freezing! It was like getting a warm hug all the time! I was very sad when it stopped working when I tried putting it on for my second season of owning it. The button would light up but wouldn't work if I tried to turn it on. I contacted customer service, showed them a video, and they offered to replace the vest (minus the battery) free of charge! I was thrilled and thankful! The one thing I would change about the vest is to make the glowing button on the inside of the vest so it doesn't make a person look like a robot. Also, I don't love having the company logo on the front. It makes me feel like it's not something I can dress up but looks more casual. The vest also tends to collect lint. But the warmth is still amazing, and it has become something I almost can't do without in the winter!

Absolutely the very best customer service. Efficient, courteous, follows through, and knowledgeable. This company should be very proud of the service that they performed.

The jacket fits very welll and it definitely keeps me warm, although I willl usually wear a mid-weight jacket over the vest to help keep my entire upper body warm as I run cold. Venustas has been very responsive with me and my broken jacket. You should make sure to do your own thorough troubleshooting because they will just try to tell you it’s the battery every time, even if it’s not. However, if you’re willing to do what’s necessary, they are willing to work with you even after the warranty expires, which is great.

The customer service st Venusta is top notch. They were very prompt and offered several solutions to my problem. Love the heated vest!!! It is easy to use and keeps me quite toasty!