VenustasReviews of venustas.com

I love my new Venustas heated vest! I purchased one for me and one for my husband. We are able to keep our thermostat a little lower, which saves us money, and we are still able to be comfortably warm. Shortly after purchasing the vests, I had a request concerning an upgraded battery. Jamie in Customer Service and the Product Team exceeded my expectations with truly exceptional customer service.

My wife was gifted with a Venustas jacket several years ago which she felt was a great addition to her winter wardrobe. For one who is always cold, the jacket was deeply appreciated, especially during winter walks along Lake Michigan’s shoreline! When it failed to work this fall, even with a new battery, we were deeply discouraged. However, we were buoyed by the customer service representative who, despite the jacket being beyond warranty, offered a replacement jacket after we determined that there was a wiring malfunction with the jacket. We did find it somewhat technically cumbersome to follow the requests for detailed information on our malfunctioning jacket when we contacted Venustas about the jacket.

I have really loved my Venustas heated jacket, so much so that I eventually bought a second battery and a pair of the pants. It has been a game changer for me when attended outdoor events, and the jacket also fits well and is comfortable. I appreciate the customer support as well; I eventually encountered a problem with the jacket and the reps were thorough in helping me diagnose and resolve the problem. I will continue to recommend Venustas, as I do each time someone notices the cool light-up buttons on my winter coat.

I was provided with very personal and kind assistance by the customer service team!! Eventually found a solution to the problem I was having related to user error!

Customer service was very helpful! Sent me a battery at a discounted price, but it didn’t fit. Hoping to get a discount price on a new coat.

Best heated gear available! Love all the different features they offer! I own many products, I like the socks, love the 12v hoodie and the 7.4v unisex hoodie! The quality was surprisingly excellent! Triple stitching, attention to high wear areas, great fabrics, excellent heat! Battery life is great and swappable! I was really impressed with how well their products are made and built to last! I do heavy construction outdoors and rely on my heated gear heavily to keep me safe and warm! The customer service is absolutely fantastic! Communicable! Friendly! Fast! Super fast! And easy to use! Cannot beat these products! I hope they get better with age! Thank you venustas!

I purchased a heated jacket for Hockey season and after working great for two seasons it stopped working. I reached out and customer service was prompt, after some troubleshooting it was determined I needed a replacement. They are sending me a replacement at no cost. This company has been great to work with.

Recently I have my header hoodie broke and still working, contacted Venustas to see what they can do to help me out, their customer service was amazing and very helpful for what I needed to solve my issues and problems. They send out a replacement of a hoodie without a hassle and got my in the mail a couple days later, Would recommend this company for their support and amazing products.