VenustasReviews of venustas.com

Customer service deserves a commendation. They were exceptionally helpful in processing my return. The product quality is excellent. Heats up quickly and heating pads are well positioned. Fabric quality is very comfortable. Is now my favorite fall jacket.

The vest is confortable, but I found that the battery didn’t last long enough to last my workday outdoors. I wrote to the support team and they offered to help me out by supporting my battery life with another mini battery. I think the company really cares about its customers.

I am very pleased with the exceptional customer service from Venustas. They answered all email promptly and followed up every time to ensure 100 percent customer satisfaction. I highly recommend Venustas and their products. It is great to purchase from a company that stands behind their products and care about the customer experience! Thank you Venustas! I will definitely recommend your products to others!

I really enjoy their Venustas' heated jackets. I have tried two other jackets from other companies, and the Venustas jacket is my favorite, because it's super easy to use and keeps me comfortable all day. I am writing a review today to compliment their outstanding customer service. They stand behind their products. I had a small issue with mine, and it was great to see them be responsive and address my issue quickly. It's rare to see turnaround times within a day these days, so I appreciate that.

Venustas is an easy company to deal with. Their web site provides easy navigation for me as a customer. I purchased their heated vest which I use all the time during the Minnesota Winter months. The 3 heat levels make it easy to adjust for conditions. I liked it so much I purchased a second heated vest for my wife and she loves hers too. 12/02/2025

The vest worked great the first season. Pulled it out for this year and vest won’t power on. Venustas is standing by their warranty and shipping a replacement vest.

I received a heated jacket for Christmas almost 2 years ago and wear it for work. It was a great help until it stopped working. Venustas customer service was very helpful in troubleshooting and when it was determined the jacket would not work with a new battery, Venustas offered a replacement even though the jacket was out of warranty. That is standing behind your product and I am very appreciative of the customer service I received.

I debated on giving this company a 4 or 5 star rating due to the mix up of my initial order. I ordered a vest, sz M with battery included, but received a vest sz S without the battery included. That caused me to wonder if I had made a mistake purchasing from this company. However, I started the return process and was provided with a return label and a full refund very quickly. Customer Support was in contact with me to make sure the return process went smoothly and that I was satisfied. So, I reordered the same vest and in less than a week I received the vest w/battery; no problems. Customer Service contacted me again to make sure I received the vest and was satisfied. Being that this company has exceptional Customer Support, I decided to rate them with 5 stars and will probably buy again from them.