VenustasReviews of venustas.com

I ordered a heated vest, but the battery they sent would not charge. I contacted their customer support and provided the information they requested, including a photo of the charger I was using to charge the battery. They told me they would be sending a replacement battery. I have since attempted to contact them multiple times by phone and email to check on the status of the replacement, but I have not received a response or the replacement battery. When calling their “customer service” number, it goes straight to voicemail. I feel like I was scammed and will have to dispute the charge with my credit card company. I would definitely not do business with them again.

This company stands behind their products. The interaction, and follow-up is above most any customer service one would possibly think. The vest is warm, its quality, and I wear it often. I only buy good products and you can be assured this is one of them. thanks for the thorough and detalish answers to my questions about the battery.

The jacket I purchased did not have the included battery. Customer support sent a new battery without fuss and made the order correct. They were persistent and had excellent communication while the shipment issues were resolved.

Prompt and efficient customer service! My wife and I both have Venustas heated vests and absolutely love them! Had a problem with one of the vests turning on and their customer service group provided a quick response via email along with a replacement vest.

Your heated vest is perfect for me! It has eliminated the thermostat battles between me and my husband at home, and I can keep warm in chilly restaurants, other people's homes etc during our cold New England winters. I am recommending your vest to everyone who runs as cold as I do. The only issue is that the battery charger I ordered separately from you does not charge within the 2.5 hour timeframe indicated on its packaging for the 2 batteries I ordered from you. And it seems to never quite charge - the bottom bar of the 4 lights on the charger is always flashing no matter how long I charge it for.

5/5 stars cause I have a tear in my jacket they replaced it no hassle at all it was easy and fast responding

I order the jacket with the heat elements for my wife for Christmas. First of all the jacket was a very good price and good qulity. It came with a battery pack. I followed the instructions on charging it, and I notice after the time line they said it takes to charge the battery, it would not fully charge. The fourth indicator would never go solid. Well after wear the jacket 3 times using the warming elements for a total of 45 minutes out of the 3 times, the battery was almost dead. I emailed customer service about it. They responded very quick and gave me some recomenndations. After trying them, there was no change. I attached a short video showing the battery would not charge fully. Ms. Samantha was very helpful. She sent me another battery and the jacket works beautiful. Great service and awesome items.

UI had purchased a heated vest for my son for Christmss. When ordering I mistakenly ordered the wrong size. I contact the company and they quickly responded. I sent the vest back received the correct size in a matter of a few days. They were quick with the return to me. I really appreciate the company. I would very highly recommend this company for your purchases. I will order again for my son's needs. Thank you so much.