VenustasReviews of venustas.com

Great product, sizing was correct and customer service was outstanding

I placed an order for a female heated Jacket order number 57870 I received and used Jacket once, same night I placed battery to charge only to find out the battery will not charge regardless of how many different charges I used; I decided to contact their customer service department and after answering several questions I was informed they had to talk to their production team to determine what could be the problem and what remedial options were available; I almost fainted “ investigate /research/follow protocol “ were some of the garbage I was told , a five year old could solve this mystery “ bad battery “ send customer a new one and move on . I love the jacket and it was purchased for medical reasons not to sky nor go camping very disappointed with their customer services process, I would not recommend any one to purchase anything from this company after all its need it is 7.4volt battery.

If your children play sports and you’ve found yourself sitting at a field freezing to death, look no further! I love my Venustas heated jacket - the battery is small and compact, the jacket is comfy, and when you turn it on it heats right up. It’s a perfect way to stay warm and look cute while cheering on your favorite tiny people.

I bought a jacket a few years ago and it stopped working. Customer service went above and beyond to take care of the issue. I love my coat and highly recommend this product and company.

I've loved this product, the Venustas Electric Jacket. I got it as a gift in 2022 and had an incredible experience in it. Not only has the jacket kept me warm when on, but it's an excellent jacket by itself. I shoveled snow in this and worked on a freight dock in it. It has changed my life.

Aftersales customer service is great! Purchased an incorrect size, just return it right away and they're with you all throughout the process. Thanks!

In walked my buddy with a Venustas 6000 Heated Vest. It was below freezing outside and he just had on the vest and a long sleeve tee. Net, we are roughly the same size, I tried his on, got home and ordered mine. Best clothing decision in a long while. Arrived quickly, works perfectly against the wind and ,obviously, against the cold. Love the lighted button insignia/switch. The battery holds up as stated -nice! Only recommendation is a little more clarity on the directions regarding the button press time (it takes a few wearings to get the "one second - 5 second - quick touch thing down.) Best of all, it actually helps me cope with my Raynauds condition. Good job people!

I purchased a Venustas heated vest in 2022 and for the first few seasons I genuinely loved it. The vest was comfortable and fit well. It quickly became my go-to piece in winter, and I took good care of it. It was never washed, never abused, and was used only as intended. At the beginning of last winter, the vest began to malfunction. The heating system would not stay on and would intermittently shut off. Pressing the power button in certain spots would cause it to briefly turn on and then immediately turn off again, which appeared to be an internal control or wiring issue rather than a battery problem. I tested multiple batteries with the same result. I contacted Venustas customer support and provided a detailed explanation along with a video clearly showing the defect. While the vest was outside the one-year warranty period, I explained that the failure occurred under normal use and far earlier than I would expect for a premium heated garment. Customer support did respond and worked through the issue with me over several emails, but they ultimately offered to fix this issue and make it right valuing their customers over profits Overall, the product itself was excellent when it worked, and the support process did move toward a solution. happy at the outcome and looking forward to support the brand