VenustasReviews of venustas.com

Incredible quality of products! And stylish! We got heated jackets for the entire family! We all love them! The shipping took a while because of the holidays but, through every delay customer service answered promptly, politely and giving us a workable/understandable timeline for ETAs. With customer service like that, the wait didn’t matter in the end…. Oh and with such amazing quality too! EXTREMELY HAPPY CUSTOMERS! Thank you and happy new year!

So a little over a year ago I bought a heated sweatshirt. This sweatshirt has been amazing but just over a year of having the sweatshirt and wearing it constantly the heating element went out. The venustas team informed me that my warranty was out but they would be willing to ship me a brand new sweatshirt!!! I don't do reviews often but this company has definitely made my day I live in Maine and the winters are brutal.

I ordered a Large Women's Classic Heated Vest 7.4V, W2118 × 1. When it arrived (within 7 days) I tried it on with my ski pants, sweatshirt and layers and felt I would want an XLarge for the extra room and comfort. I submitted my return request, printed my return label, and dropped it off. I also placed my order for the XLarge vest. Venustas was more than helpful with follow-up emails and customer care. I received my full refund for the returned item. This vest is all and more than I hoped for. It is very warm, even without the heat, but when the heat is needed, it does not disappoint! I will be so happy to have this when baseball season rolls around at the end of February, when it can be extremely cold during long games.

Venustas was extremely responsive to my e-mails, each and everyone. The issue I had was NOT with Venustas but with the carrier they used to ship my item. I wanted to make them aware that usps has issues in the Richmond Va. area and in the future if I purchased that would very much be a consideration for me in purchasing if it was shipped through usps. My order got to Norfolk Va. 45 minutes from my home then the journey began, Norfolk to Richmond to stafford to Dulles then back to Richmond, it kept moving further away. It was suppose to be to me on December 22nd and it would have been except for the wrong delivery route I will give usps credit that after I reached out to them they took accountability and sent a detailed e-mail as to actions they were taking. The item arrived after Christmas. So with story being longer than the Christmas story Venustas is 5 star. Their customer service did a great job both during the issue and after it was resolved. The product purchased was heated womens vest My wife took it, charged it and used it the day she received it. I might add everyday since. Quality product, heats very well and she does not have to layer as much. We saw this product in Alaska and started looking to purchase when we got closer to Christmas for better pricing and cut out the middle man. We pur chased direct and received a good sale price. So, thats my story. Great customer service. Will look to purchase again in the future.

Venustas keeps me warm and has speedy customer service when needed. I have a heated vest and a winter coat and love them both.

I ordered a heated hoodie for a special friend. Found out size i ordered was incorrect. Through email, the customer service staff made sure that was rectified as well as fixing the shipping address. Recipient was extremely happy with the hoodie. A win win for sure. A big thank you to the customer service team for making this possible.

Excellent product fabulous customer service

I had a jacket that experienced a problem with the switch. The company's service team did an excellent job of replacing it quickly. The team contacted me 3 or 4 times during the process and and made numerous follow up emails until the jacket was delivered.