VenustasReviews of venustas.com

Even though my jacket is out of warranty, when it had a problem with the heating element, they offered to replace it. Great customer service, love this jacket!

Had trouble getting my jacket to heat. Called customer service and was walked through the process. They did it rush the call but stayed on the line until they knew the jacket was heating properly.

Customer Service was very responsive to my concerns and questions. Great follow-up!

I love my vest. It's helped keep me warm on some of the coldest hunting days and doesn't add much bulk under a jacket. It's so great that I had to buy my wife one ... and then we both also got a pair of heated socks!

I had an issue with my new product. I followed the easy warranty process, was quickly contacted by customer service (Lynn), and had an absolutely amazing experience getting my issue resolved. I am a dog walker and need my warm gear in the cold weather. Lynn, made a what could have been a bad experience turn into an easy solution while providing great service. I had my new gear working in no time at all thanks to Lynn. I love your company. I have purchased 3 jackets/vests and plan on purchasing more products. Thanks for actually caring about customers.

As for the heating capabilities it far exceeds any other brands but seems are poorly made. I received one for Christmas last year and was thrilled. However within two weeks it started ripping bad around the pockets. I am a night shift factory worker with anemia so I just taped it up and kept wearing it. I just stand at a printer so there was no abnormal wear that caused the issues I simply put my hands in pockets. Seams at both pockets just kept ripping. . I'm honestly heartbroken about it. . I have since received 2 more other brands as gifts but they don't compare heat wise. . Also I love the hood it fit great!! Hopefully I can eventually purchase a new venuesta by next season, it's cold!!!

Babied vest...2 yrs and quit... Venustas won't contact me back... very disappointed....did finally get a list of every battery connector in their vests...had to call and explain from beginning twice...no repeat customer here...

I have had a Venustas Heated Jacket for 5 years. Recently the jackets heating function stopped. I reached out to their service department for help. After troubleshooting the issue, it turns out the batteries are good, but the jacket still does not turn on. Even though the jacket is out of warranty they gave me two very affordable options to choose from to get a replacement jacket! I am extremely pleased with their products and their customer service! Thank you.