VelarisCityReviews of velariscity.com

Response from VelarisCityOct 15, 2025

Thank you so much

Response from VelarisCityOct 13, 2025

hi we have described on our website that this is handmade so it takes about 3-5 days to produce and check quality. Then about 15-20 days for international shipping. Your order is currently within that timeframe. We have emailed you the tracking number for you to check once it has been handed over to the carrier, your order is currently on its way and you should receive your package soon

Response from VelarisCityOct 13, 2025

Hi, as described on our website, since this is a handmade product, it takes about 3-5 days to produce and check the quality. Then it takes about 15-20 days for international shipping. You placed your order on September 25th and it is still within the time we described. We sent the tracking code to your email when the order was handed over to the carrier, and your order is currently on its way. You can check it.

Response from VelarisCityOct 6, 2025

Thank you so much

Response from VelarisCityOct 1, 2025

First of all, we sincerely apologize for the inconvenience you’ve experienced. Unfortunately, your original package was lost in transit – this is a rare occurrence with international shipping, but it can sometimes happen. As soon as we were notified, we immediately arranged a replacement order for you. The new package is already on its way, and we have provided you with a new tracking number. The latest update was on September 30th, and your order is still in transit. You should be receiving it very soon. Please rest assured that you will receive your order. We understand your concern, but we want to emphasize that our company would never take your money without delivering your purchase. Once again, we are truly sorry for this unexpected situation and we greatly appreciate your patience and understanding. If you have any further questions, please don’t hesitate to reach out – we’re always here to help.

Response from VelarisCitySep 15, 2025

Thanks for sharing! Glad you like the vase. ❤️

Response from VelarisCitySep 12, 2025

We sincerely apologize for the inconvenience, especially since this is a gift for a loved one. It is not normal for the paint to peel off early, and we are sorry that the initial handling was not to your satisfaction. We have sent a replacement cup as a way to make up for it, and hope that the new product will bring you a better experience. We hope you are satisfied with your purchase. We always appreciate honest feedback, and hope that you can consider updating your review if you feel things have improved. Thank you very much for your patience and understanding.

Response from VelarisCitySep 9, 2025

Thank you so much