VelarisCityReviews of velariscity.com

Customer service was terrible. I wrote them an email stating my order number, and concern regarding the delay in processing my order(this info was based off of the order status button on my order confirmation) I was told to check my order status. Completely disregarded the fact I told them I had been checking it. So I wrote again stating I had checked it and nothing had changed. I then received an email stating it had shipped later that evening. I placed my order 8/3. It is now 8/27 and I still haven’t received the order. Also the company claims to be based in the us but it is very clear after ordering it is a Chinese company.

I purchased a tumbler from Velaris City in September as a gift for my wife. She absolutely loved it. The design is beautiful, and because she wanted to keep it in good condition, she only used it on special occasions rather than every day. Unfortunately, after around nine months of normal, careful use, the bottom of the handle detached from the tumbler. I removed the handle to inspect it and found that it wasn't something I could repair myself. I first contacted the company through their website chat, providing multiple clear photos and explaining exactly what had happened. Despite this, I received responses such as "What's the problem?" and "Why is the handle detached like that?", even though both the photos and my explanation made the issue obvious. As I'm in the UK, each reply took roughly a full day, making what should have been a simple support request unnecessarily frustrating. The chat then stopped working entirely, so I sent an email with all the photos attached along with a complete summary of the conversation. After waiting a week and a half, I still hadn't received any response. I eventually returned to the website chat and was offered a 35% discount on purchasing another tumbler instead. I was also told that the warranty is only one month and "we rarely have the kind of problems you described.". The tumbler itself is genuinely attractive, and my wife really did love it. However, a premium-looking product that fails after only occasional use, combined with slow, unhelpful customer service and no meaningful attempt to resolve the issue, has left me very disappointed. I wasn't expecting a lifetime guarantee, but I did expect a product used so lightly to last significantly longer than nine months, and I expected better support when it didn't. Based on my experience, I can't recommend Velaris City. The products may look great, but if something goes wrong after purchase, don't expect much help.

Terrible communication! When I ask a question, I expect that question to be answered. I don't want to hear excuses nor logistics. I still don't know why my order tracking was all over the place or why someone who placed their order after me received their order before me. The item is as advertised but the customer service is less than satisfactory. 2 stars because the item looks as advertised but mine is different than the one ordered by my son. Mine is missing the spill stopper, if this were a reputable company I would ask for a replacement but I don't feel like dealing with the stress and aggravation of trying to work through this with them. Will definitely never order anything from them again

If you place your order 4 weeks before you need the item, its still not enough time. I waited 2 weeks for the order to be completed, and another week for the order status to be updated from "final quality checks" to shipped. Its coming from China, didn't know that otherwise I might have passed since shipping and communication is really hit &miss with offshore companies. This is one that is a real miss. Emails are responded with a form response that doesn't answer any questions. My item has now been stuck in a shipping hub in a city within my state that I've never heard of for 4 days. Requests for status get me an "Its with the shipper, contact them" response but no hints as to how to do that. Its still showing the foreign shipping info, not stateside. I will not be purchasing from them again and I will be posting on every platform

Quality of the tumbler. The outer part is superb but the inside is not. Materials of the inside shred every time you close/open the cover and it might be hazardous if in will be intake continously. The inside part of the cover has visible scratches as it collided on the tumbler

Ordered a month ago and still haven’t received the product. They’re quick to reply but slow to take action.

I’ll give it two stars only because the product itself is gorgeous and arrived fast. But I can’t say the quality is great, and customer service leaves a lot to be desired. Firstly, it was a present for my best friend. I got her the 40oz ACOTAR tumbler. She was so happy when she received it. Two days after she started using it, the paint started to come off. She put the cup in the car’s cup holder and the paint came off. I emailed customer service because this product wasn’t cheap!! And at first they said they’d need pictures etc. When I sent the pictures, they told me they’d replace the cup and send me a new one. Everything was great. A week or so later, I received this short email saying that factory checked the case carefully and my cup wouldn’t be replaced because the cup holder was too small for the cup?? I mean… yeah. The cup holder is meant to be smaller so it can HOLD the cup. It’s TIGHT. Anyway, they said they wouldn’t give me a replacement or refund. Imagine my surprise, since this product, I repeat, WASN’T CHEAP. Terrible quality, terrible customer service. Would never purchase from them again. It’s a shame because their products are truly gorgeous. Just sh*t quality.

The sweatshirt is very cute. I ordered a large because my daughter who is a small likes things big. The sweatshirt barely fits her. The crew neck runs extremely small. reply: I would have had to order a 2x or 3x to fit oversized.