Alexis H.
Kept me updated on the progress of my…
Kept me updated on the progress of my order at every step! Such a beautiful tumbler!
Response from VelarisCitySep 6, 2025
Thank you so much
Welcome to Velaris The City of Starlight.A place with everything a Fantasy lover needs
VelarisCity (velariscity.com) has 50 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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50 approved reviews, newest moderated first
Alexis H.
Kept me updated on the progress of my order at every step! Such a beautiful tumbler!
Response from VelarisCitySep 6, 2025
Thank you so much
ROSE H.
The purse I purchased is well made, I like the lining too. I was disappointed that I was not able to choose my font for the customization and it came back in bubble letters, which to me cheapened it. I believe auto correct changed Feyre to fayra and while it went through inspection, they didn’t catch it. I didn’t catch it and now I have an 82.00 purse with a misspelled name in childish bubble letters. Little disappointed. Other than the customized part the purse is nice.
Response from VelarisCitySep 6, 2025
Thank you for your feedback! We're glad you liked the purse overall, though we're sorry to hear about the issue with the customization. Since all personalized items are made based on the exact details provided during checkout, we're unable to make changes unless requested beforehand. Unfortunately, if autocorrect changed the name, we wouldn’t have caught that without a note. We truly understand your disappointment and appreciate you bringing this to our attention. Please feel free to reach out to us directly—we’d be happy to discuss a possible solution.
Strahinja R.
Product is ok im happy how it turned out
Response from VelarisCitySep 6, 2025
Thank you for your feedback! We're glad to hear you're happy with how the product turned out. If there's anything we can improve or if you have any suggestions, feel free to let us know. We appreciate your support!
Alejandro S.
The cup is exelente I love it. The only thing is the lid. When I tighten the lid, the hole always ends up towards the handle, and that's a shame. If I take the rubber of the lid I have enough twist that is perfect.
Response from VelarisCitySep 6, 2025
Thank you so much for your feedback! We're really glad to hear that you love the cup. Regarding the lid, we understand how it can be a bit inconvenient when the drinking hole aligns with the handle. Removing the rubber seal does give you more flexibility, but please be cautious, as the seal helps prevent leaks. We truly appreciate your input and will pass it along to our design team for future improvements!
Deon J.
The poster was amazing my girlfriend loved it but I didn't even the custom message to be big letters in the middle of the poster it would've been better as small letters on the bottom left or right of the poster but it was still great 5 starts
Response from VelarisCitySep 5, 2025
Thank you so much for the kind words and the 5 stars! 😊 I'm really glad your girlfriend loved the poster! I appreciate the feedback about the custom message placement — that’s super helpful and I’ll definitely keep it in mind for future designs. Thanks again for your support!
Leslie
The sweatshirt is very cute. I ordered a large because my daughter who is a small likes things big. The sweatshirt barely fits her. The crew neck runs extremely small. reply: I would have had to order a 2x or 3x to fit oversized.
Response from VelarisCityAug 23, 2025
Thank you for your feedback! We are glad to hear that you like the design of the shirt. We are sorry that the product did not fit as expected. Please note that sizing information — including the fact that this shirt runs small, especially at the neckline — is clearly stated in the product description on our website. We always recommend that customers consult our size chart to find the best fit.
customer
I received my tumbler in a timely manner and in great condition. It looks amazing and thr options on the website are varied to make it more personal. Highly recommend amd would buy from them again.
Linda H.
The cup is beautiful! Keeps my water cold for hours too!
Response from VelarisCityAug 19, 2025
Thank you so much