VelarisCityReviews of velariscity.com

Response from VelarisCityMar 3, 2026

First of all, we would like to let you know that we have not received any email from you regarding an issue with your cup or a request for assistance We are reaching out now to confirm the situation with your order and to better understand the problem you are experiencing. Please reply to us with more details so we can handle this matter for you as soon as possible.

Response from VelarisCityMar 3, 2026

Hello, we have already responded to your previous emails requesting a picture of the broken cup lid, but you did not send it. We have now contacted you again to confirm the issue. Once confirmed, we will process the request and send you a replacement cup lid.

Response from VelarisCityJan 15, 2026

Hello, I couldn't find your order or the message you sent us. Please send your order number so we can check again.

Response from VelarisCityOct 13, 2025

hi we have described on our website that this is handmade so it takes about 3-5 days to produce and check quality. Then about 15-20 days for international shipping. Your order is currently within that timeframe. We have emailed you the tracking number for you to check once it has been handed over to the carrier, your order is currently on its way and you should receive your package soon

Response from VelarisCityOct 13, 2025

Hi, as described on our website, since this is a handmade product, it takes about 3-5 days to produce and check the quality. Then it takes about 15-20 days for international shipping. You placed your order on September 25th and it is still within the time we described. We sent the tracking code to your email when the order was handed over to the carrier, and your order is currently on its way. You can check it.