VelarisCityReviews of velariscity.com

VelarisCity reviews

50 approved reviews, newest moderated first

Kali
Aug 15, 2025
Received incorrect product
I was sent an item with someone else's name on it. Completely useless to me and now I have to wait another 2+ weeks to hopefully receive the right item. It can't be that hard to double check your orders right...? This mistake, to me, shows laziness and lack of attention to detail. Will not be ordering from this business again.
Response from VelarisCityAug 16, 2025
We are really sorry for this incident. And we tried to send it back to you as soon as possible but you said you wanted to exchange it for a different item and it was delayed as the replacement order was already produced. Hope you understand and do not rate our service badly, we will try our best to get this order to you soon. If you are satisfied, we hope you change your review about our store, we will appreciate it.
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Kenny Frank B.
Aug 13, 2025
You dont get Any indformation and then you dont get you packet
Its bad you dont get you item Det virkelig ringe service. Su får ikke nok informationer om din pakke du får et nummer som du kan spore din pakke med. Men du skal virkelig gøre det hele tiden fordi de informere sig ikke om hvornår du kan regne med at din pakke kommer. Og så bliver den sendt tilbage fordi du ikke var der. Men jeg har en station til pakke leveringer som ikke er til at overse skulle man tro. Det sørgeligt og mega skuffende
Response from VelarisCityAug 14, 2025
Hello, since Denmark is a country where delivery can be challenging, it’s important that we have an accurate phone number to ensure smooth shipping. Unfortunately, the shipping company informed us that they were unable to contact you, which caused the order to be returned — a situation we truly regret. However, we have responded via email and confirmed that we will resolve this issue and arrange for redelivery of your order. Therefore, we kindly ask for your patience and hope you will reconsider leaving negative feedback regarding our service.
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