Sonia
10/10 Best online shopping experience EVER!!
Beautiful shoes AND amazing customer service!! 10/10!! I’m a person that’s very hesitant to buy shoes online but Up2Step was really just so great and helpful. I had been looking everywhere for a pair of platform boots but I couldn’t find a style I really loved till I saw them on Up2Step; sleep, black & plenty of platform❤️I fell in love! I was still a bit hesitant after ordering since it was taking a while for my order to arrive and emailed customer service(when ordering online sometimes it’s hard to remember how c0vid has affected us😓), & OhMyGosh while the shoes are definitely amazing I think the customer service is what really made me fall in love😄❤️ They were so attentive, helpful & quick to respond; They quickly updated me on the status of my order & even sent me a link to track it. I’m not exaggerating when I say this is the best customer service I have EVER experienced. After my shoes arrived I once again fell in love (yes, lots of love declaration lol) but unfortunately, I did notice there was some damage to the shoes, but Up2Step Customer Service was on the case!! I once again emailed them and, after explaining the issue, they were so quick to respond and send me a new pair❤️I wear these shoes every weekend and they’re the most beautiful AND comfortable boots I’ve ever worn. So, if you’re thinking of buying shoes online from here: yes!! (Take it from a very picky shopper lol)
Response from UP2STEPJan 26, 2022
Hello Sonia, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. Have a great day! Best, Up2Step



