UP2STEPReviews of up2step.com

Response from UP2STEPJan 29, 2026

Hello, Thank you for taking the time to share such detailed and thoughtful feedback about your purple shoes. We're delighted to hear that you love the color, the lovely texture, and that they fit you very well — it's wonderful to know they meet your expectations for dressing up! We truly appreciate your honest note about the thin soles. Your insight helps us understand how we can continue to improve our designs for both style and comfort. We'll certainly share this with our product team as we work on future collections. Thank you again for your support and helpful review! Warmly, The Up2Step Team

Response from UP2STEPOct 20, 2021

Hi Joelle, Sorry for all the inconveniences. In general, the free shipping time is about 12 workdays. We're sorry that your package may be delayed due to the epidemic. After checking that the package has arrived in your country, we will urge the shipping company. Here's our return policy-https://up2step.com/return-and-refund. Please kindly understand that we couldn't bear the shipping cost to return without any quality problem. And the product shipped from China, because some of our factories are based in China. For this situation, we would send you a email to give you a satisfactory solution. Best wishes, Up2Step

Response from UP2STEPSep 1, 2021

Hi Ashley, Sorry for the inconvenience. And thank you for your timely contact. Really sorry that we did not see the problem you raised on the picture. All of our product is carefully checked before we ship them, so the damage maybe caused by shipping company which we have no ways to control. Some of our products are shipped from our warehouse in China. We apologize if you experienced some difficulties while shopping. We always strive to improve our services and feedback like this from members is very much appreciated. Sincerely, Up2Step