UP2STEPReviews of up2step.com

⭐⭐⭐⭐⭐ I absolutely love these boots! I fell in love with these boots as soon as I saw them, so I was really disappointed when the first pair turned out to be a little too big for me. I normally wear EU 38.5, and when I am unsure about the size or when buying sneakers, I usually take EU39. My longer foot is about 25 cm. I initially ordered US9 / EU39 (factory size CN40). The boots looked amazing, but when they arrived, I realised that they were a little too long and slightly loose around the heel. I measured the inner length and it was approximately 26 cm. I contacted customer service, and this is where I was really impressed. We exchanged quite a few emails about the sizing. They offered to send me a replacement one or two sizes smaller, although unfortunately they could not give me exact measurements for the inner length of the different sizes. I decided to take the risk and chose one size smaller, US8 / EU38 (factory size CN39). And it was the right decision! ❤️ The replacement arrived and fits me perfectly. I am so happy that I decided to give them another try instead of giving up on these boots. For anyone considering this model, my measurements might be helpful: I have a 25 cm foot, and EU38/CN39 fits me perfectly, while EU39/CN40 was approximately 26 cm inside and was too long for me. Of course, everyone’s feet are different, so I would recommend checking the measurements if possible, especially if you are between sizes. I also want to say something about the customer service because they really deserve it. They were very responsive throughout the whole process, answering every email either the same day or the next day. They also sent me tracking information for both shipments, so I always knew where my packages were. Most importantly, they didn’t just tell me to deal with the wrong size myself. They offered a free replacement and made sure I had the opportunity to find the right size. Now that I finally have the boots that fit, I am really, really happy with them. They are even better than I hoped, and I can’t wait to wear them! 🖤 Thank you for the great boots and for taking such good care of your customer. I would definitely order from you again! ⭐⭐⭐⭐⭐

Love love my shoes , beautifully made , size is perfect . Ty so much

I would like to highly recommend Up25Step. The shipment arrived very quickly. Helping employees on an ongoing basis. I received an answer to every question in no time. The shoes themselves are beautiful and very comfortable. I recommend :)

I ordered two pairs of Maryjane party shoes,one in silver ,the other pair gold ,both arrived beautifully packed packed and were a perfect fit. They were also very well made ,good value for the price,very happy with purchase 😊

Mi experiencia al final fue buena pedi unos y me llegaron grandes supibg que tienen otra talla,pero enseguuda mecdieron solucion y me enviaton otros estos perfectos

Scarpe bellissime, fatte bene, profumano ancora di nuovo il numero perfetto e tanto comode e il prezzo è alla portata di tutti. sono super soddisfatta e faro tanti altri ordini.

Ordered 2 pairs of the Oxford shoes. When the shoes came, I was out of town for work so I was delayed in trying them on. When I finally tried them out, they were too small and I was outside of the return window. I reached out to them and explained the situation. They were understanding, and offered to just replace the shoes with a bigger size. I went with this option and recently received the shoes which now fits great. I was nervous at first as I thought money was just wasted. But Up2Step definitely exceeded expectations in making this a great outcome. I will purchase again.

I loved the shoes I ordered. They took a lil longer than I expected to come but it was worth the wait. I’d order again. Great product and very comfortable. It was easy to order from them also