UP2STEPOnline fashion shoes store
UP2STEP (up2step.com) has 365 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kai G.
Super fast responsive, great customer service.
Response from UP2STEPJun 20, 2023
Hi Kai, Thanks so much for your 5 stars. Glad to hear that you're satisfied with our service. We always try to provide perfect product as far as we can. Hope you enjoy our service and products. Thanks again! Best, Up2Step
Nicky L.
Beautiful Shoes!!!! Ive ordered my wedding shoes from here and couldnt be happier. They are so much better in person. The finish on them is really good quality. They are also very comfy and the sizing was perfect. I also received excellent customer service whilst tracking its eta and they even contacted me before shipping re the size as id measured my foot wrong!!!! I couldnt recommend these guys enough. :)
Response from UP2STEPJun 20, 2023
Hi Nicky, Thank you for your great review! We are so fortunate to have members like you who continuously admire our products and services. We are happy we were able to satisfy your needs. Thanks again for your feedback which is very valuable to us and allows us to move forward :) Please don't hesitate to contact us if you encounter any glitch. Sincerely, Up2Step
Olli M.
Great service and TOP seller ! When my fist order (a pair of yellow pumps) was delivered, the box was heavyly damaged and the shoes had some dents. After the complaint I got a reply on the same day. I sent some pictures and a form and got my replacement delivered yesterday. They're really great shoes for a great price. The shoes fit well and are comfortable. I can recommend them well. I'll definitely be buying another pair soon.
Response from UP2STEPJun 9, 2023
Hi Olli, Thank you for your great review! We are so fortunate to have members like you who continuously admire our products and services. We are happy we were able to satisfy your needs. Thanks again for your feedback which is very valuable to us and allows us to move forward :) Please don't hesitate to contact us if you encounter any glitch. Sincerely, Up2Step
Desiree Z.
I am so grateful for the excellent service received from UP2STEP. Very prompt and caring support from the team at UP2STEP. They are certainly the best to shop with online for me. My shoes are an excellent fit and of great quality. Also, one item was replaced within a week due to me ordering the incorrect size and I was allowed to keep my first item as a gift from UP2STEP. So, UP2STEP is also UP2SPEED and UP2STYLE. Very grateful and impressed! Desiree
Response from UP2STEPJun 5, 2023
Hi Desiree, Thank you for your lovely review! We are so fortunate to have members like you who continuously admire our products and services. We are happy we were able to satisfy your needs. Thanks again for your feedback which is very valuable to us and allows us to move forward :) Please don't hesitate to contact us if you encounter any glitch. Sincerely, Up2Step
Nonis M.
I received mine yesterday, just the right time before my important event next week.. it was perfect size n I love the design!.. Will repeat order again..
Response from UP2STEPJun 3, 2023
Hi Nonis, Thanks so much for your good feedback. Glad to hear that you're satisfied with our service. We always try to provide perfect product as far as we can. Hope you enjoy our service and products. Thanks again! Best, Up2Step
Rachelle
The shoes took longer than expected to arrive but when they did they were beautiful! I had an issue but Up2step did reach out and rectify the issue m! I highly recommend and would buy from them again!
Response from UP2STEPMay 26, 2023
Hi Rachelle, We truly apologize for the inconvenience caused to you. Our shoes are purely handmade, so some products might take time to produce after ordering, which is also mentioned in our shipping policy. But we are so sorry to hear that your shoes are damaged, please check your mailbox we would provide a satisfying solution. Thank you for your feedback we'll constantly improve our service. Any future question, please don't hesitate to contact with us. Best wishes, Up2Step
Vera Z.
Beautiful, quality shoes. Was kept up to date with tracking information, highly recommended.
Response from UP2STEPMay 26, 2023
Hi Vera, Thanks so much for your 5 stars. Glad to hear that you're satisfied with our service. We always try to provide perfect product as far as we can. Hope you enjoy our service and products. Thanks again! Best, Up2Step
Norbert Roth R.
Kaufe gerne wieder ein. Die Schuhe sind echt toll, die Lieferzeit voll okay und der Lieferstatus immer nachvollziehbar. 👍
Response from UP2STEPMay 26, 2023
Hallo, Vielen Dank, dass Sie sich Zeit für das gute Feedback genommen haben. Ich freue mich zu hören, dass Sie mit unserem Produkt und unserem Service zufrieden sind. Wir sind so glücklich, Mitglieder wie Sie zu haben, die unsere Produkte und Dienstleistungen kontinuierlich bewundern. Ich wünsche ihnen einen wunderbaren Tag! Am besten, Up2Step
