Adi S.
Avoid like the plage.
Avoid like the plage. Service is terrible. First of all they are NOT at the airport, you have to look for them all over the terminal until you find a shuttle. Ofer 2 hours of looking I finally got there and I received a smaller car than ordered, dirty and without gas in the tank, told me to return it like that.... I drove the old piece of junk for 5 hours where I got a flat tire, when o called them to ask how can I get a new spare I was told to DRIVE BACK TO ATHENS and when I explained that was not an option and that need a spare I was told (and I quote) "you had one and you used it already" I would recommend walking over renting from there.
Response from united-rent-a-car.comJul 11, 2025
Dear Customer, Thank you for your feedback. We sincerely regret that your experience did not meet your expectations. We would like to clarify a few important points regarding your reservation: Meet & Greet Instructions: As clearly stated on your rental voucher, this reservation includes a Meet & Greet service. The voucher provides detailed instructions on how to locate the representative upon arrival, as well as the contact number of our hotline available to assist you at any time in case of difficulties. Fuel Policy: The fuel policy is also clearly outlined in the voucher and is based on the "same to same" principle. This means the vehicle should be returned with the same level of fuel as at pickup. If the car was provided with little or no fuel, it is expected to be returned in the same condition, as per the terms accepted at the time of booking. Vehicle Condition: We regret any dissatisfaction regarding the car condition. However, the vehicle class provided met the reservation category, and any concerns at pickup should have been addressed immediately with the local office. Flat Tire Incident: Please note that damage to tires is not covered by the basic insurance unless a specific tire & glass protection package is purchased. In the case of a flat tire, the customer is responsible for repair or replacement. The spare tire is provided for emergency use, and further assistance requires the car to be brought to the nearest service point, as explained during your call. While we understand your frustration, our team followed the procedures as outlined in your rental agreement and voucher. For future rentals, we encourage reading the full terms carefully and contacting us directly at the time of any issue so we can assist you more efficiently. Best regards,