united-rent-a-car.comReviews of united-rent-a-car.com

Response from united-rent-a-car.comJul 27, 2025

Dear customer, Thank you for sharing your experience. We regret that your rental did not meet your expectations and sincerely apologize for the inconvenience you encountered. We would like to clarify a few points to provide a full picture. All our vehicles, including the Panda you rented, undergo thorough inspections before each rental, and we document their condition with the customer at pick-up. A copy of the contract is always provided upon request, and we regret if this was not the case during your busy schedule. Regarding the breakdown and tow truck charges, our communicated fees were based on standard rates, and any additional costs correspond to the actual distance covered, as agreed in our terms and conditions. We strive to assist promptly but understand that the situation was frustrating. While we regret that a replacement vehicle was not provided, our team follows strict policies to ensure fairness to all customers. We are sorry if this was not clearly communicated. We value your feedback and will use it to improve our services. Should you wish to discuss this further or require assistance, please feel free to contact us directly. Kind regards.

Response from united-rent-a-car.comJul 25, 2025

Dear Customer, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Please allow us to clarify a few points. We strive to provide vehicles that match the booked category, and sometimes, due to availability, a similar car may be offered. We ensure all our cars undergo regular maintenance to guarantee safety and functionality. We apologize if the vehicle you received did not fully meet these standards and understand how frustrating this must have been. Regarding the paperwork and return process, we are glad to hear that the return was smooth. We continuously train our staff to improve communication and service efficiency, and your comments will help us identify areas for improvement. We take all customer concerns seriously and are committed to providing a reliable and professional service. Should you wish to discuss this matter further, please feel free to contact us directly. Thank you for your understanding.

Response from united-rent-a-car.comJul 23, 2025

Dear Customer, Thank you for taking the time to share your experience. We genuinely regret to hear that your recent rental did not meet your expectations and would like to take this opportunity to clarify a few points. Regarding the credit card issue: our payment terminals are configured according to international banking standards, and a successful charge of a small amount (such as €0.01) does not always guarantee that a larger pre-authorization can be processed. The deposit required at pick-up is mandatory, as stated clearly in the rental terms and conditions. In such cases, we always recommend customers to contact their bank to authorize the transaction or try with an alternative card. As for the alternative payment arrangement you suggested, for security and procedural reasons, we are unable to split the deposit into smaller transactions. Please understand that this policy is in place to ensure consistency and protect both parties during the rental process. The vehicle you received was from the same category you reserved, and while model preferences cannot always be guaranteed, all our vehicles meet local safety and maintenance standards. Concerning the cleaning charge, the rental agreement includes a clause requiring that vehicles be returned in reasonably clean condition. This policy is also displayed in our office and available in the rental terms. Excessive dirt or failure to return the car in an acceptable condition may result in a cleaning fee. We understand your frustration and assure you that our team did their best within company policies to assist you. We are committed to providing clear communication and fair service to all customers, and we take all feedback seriously to improve our service. We hope to have the opportunity to better serve you in the future. Kind regards, Customer Support Team United Rent a Car

Response from united-rent-a-car.comJul 22, 2025

Cher client, Nous sommes désolés d’apprendre que votre expérience avec notre agence de Tanger n’a pas été à la hauteur de vos attentes. Votre retour est important pour nous, et nous prenons vos remarques très au sérieux. Nous tenons à préciser que notre équipe s’efforce toujours de fournir un service transparent et de qualité. Concernant les frais supplémentaires, ceux-ci sont toujours communiqués clairement dans les conditions de location. Nous regrettons si cela a pu vous sembler injuste ou peu clair. Nous restons à votre disposition pour discuter plus en détail de votre situation et voir comment améliorer votre expérience. Cordialement.

Response from united-rent-a-car.comJul 20, 2025

Cher client, Nous sommes désolés de lire votre avis, mais nous souhaitons apporter quelques précisions : Les 250 € ne sont pas un supplément imposé, mais une option facultative permettant de réduire la caution, proposée en toute transparence. Le véhicule, bien qu’ayant un kilométrage élevé, était en parfait état de fonctionnement et conforme aux normes. Concernant le pare-brise, un état des lieux est toujours effectué. Tout dommage constaté au retour et non signalé au départ peut effectivement être facturé. Nous comprenons votre déception, mais nous agissons toujours dans le respect des conditions de location et avec honnêteté envers tous nos clients. N'hésitez pas à nous contacter pour toute vérification de votre dossier. Cordialement,

Response from united-rent-a-car.comJul 20, 2025

Hello, We’re sorry to hear about your dissatisfaction, but we’d like to clarify a few important points: Firstly, the deposit and insurance process was clearly explained at the time of booking and again upon vehicle pick-up. The amount of 2945 MAD was not a second deposit but rather covered the rental charges and optional insurance, which was accepted by you in lieu of providing a credit card. This is a standard alternative solution for clients without a credit card. Regarding the vehicle, while it may have had cosmetic wear, it met all safety and mechanical requirements and was delivered clean and in working condition. We do operate from an airport-designated area used by many rental providers, and while it may not resemble a traditional office, our setup is fully authorized and functional. We always perform a vehicle check with our clients, and we regret if you felt the process was rushed. We take such feedback seriously and will work to ensure even clearer communication moving forward. We do not target or take advantage of tourists — on the contrary, we strive to offer flexible solutions to accommodate different needs, especially for international travelers. If you believe there has been a misunderstanding or if you need further clarification, we remain at your disposal and are happy to review your case directly. Best regards, The United Rent A Car Team

Response from united-rent-a-car.comJul 20, 2025

Cher cliet, Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous tenons toutefois à rappeler que tous nos véhicules sont soumis à un contrôle technique régulier et répondent aux normes de sécurité en vigueur. Certaines imperfections esthétiques peuvent exister, mais cela n’affecte en rien la fiabilité du véhicule. Concernant l’équipement (GPS, direction assistée, etc.), nous fournissons les détails des options incluses au moment de la réservation. Si une erreur ou un malentendu s’est produit, nous le regrettons sincèrement. Nous tenons malgré tout à vous remercier pour votre mot positif à l’égard de Marouane, qui fait effectivement de son mieux chaque jour pour assister nos clients dans les meilleures conditions. Nous restons à votre disposition si vous souhaitez nous transmettre plus de détails sur votre dossier. Cordialement.

Response from united-rent-a-car.comJul 17, 2025

Estimado cliente, Gracias por compartir su experiencia. Nos gustaría aclarar que adquirir una cobertura total (Full Coverage) a través de un intermediario no exime al conductor de dejar una fianza en el momento de la recogida del vehículo. Esta fianza es un procedimiento estándar en el sector del alquiler de coches y está claramente indicado en las condiciones generales del bono que recibió al hacer la reserva. Lamentamos que haya habido un malentendido al respecto, posiblemente agravado por la barrera del idioma. Sin embargo, todos los términos y requisitos, incluida la necesidad de una tarjeta de crédito para el depósito, están disponibles antes de confirmar la reserva. Nuestro equipo está siempre disponible para ayudar, tanto antes como durante el alquiler, a través de nuestra línea directa 24/7. Le invitamos a revisar su voucher para comprobar estos detalles, y estamos a su disposición para cualquier otra aclaración. Atentamente, Equipo de United Rent a Car