Carla P.
We rented a car a Athens airport at the most lousy car rental place.
We rented a car a Athens airport at Athens airport and things went wrong from the beginning. We waited for the shuttle van in the heat for more than half an hour. Than they took us to the most lousy place in the middle of nowhere, where we had to wait again because they were totally inefficient. All the cars are full of damages and dirty. We asked for a commercial invoice, which they were totally incapable to make. The car itself was more or less ok, but we had a problem with the tires. At the drop off, same story: inefficient and slow. Lucky we were in time and didn't miss our flight. Never again with United car rental.
Response from united-rent-a-car.comJun 2, 2025
Dear Customer, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. Please allow us to clarify a few points: Our shuttle service aims to operate efficiently despite factors such as airport traffic and local conditions, which can sometimes cause unavoidable delays. Regarding the location, we strive to provide safe and secure parking areas for our vehicles, even if they may not be immediately adjacent to the terminal. Concerning the condition of the cars, all vehicles undergo regular maintenance and cleaning to ensure safety and comfort for our customers. If any issues arise during the rental, we encourage customers to notify our team immediately so we can address them promptly. Regarding the commercial invoice, we apologize for any inconvenience and would be happy to assist you further if you provide your booking details. We appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to better serve you in the future. Kind regards.