Uncommon GoodsReviews of uncommongoods.com

I can see now that others have had similar problems. I ordered two items from the US to the UK on 5 Nov. They never arrived despite being told by customer service several times that they would be with me by 26 Nov. They then told me they had been lost in transit so I re-ordered and was told it would be sent express delivery to get to me by 7 Dec but again they never arrived. It turns out they never made it to their so called overseas shipping ‘partner’. I will not order from them again.

Placed an order for Christmas presents a week before Thanksgiving. My package didn't arrive. Contacted customer service, they promised to resend my order. They sent 1 item out of 8 items in my replacement order. Contacted them once again. Five out of 8 items were out of stock and cannot be replaced before Christmas. So, out of 8 presents, now I was down to 3. Today, FedEx literally delivered a piece of cardboard with a label on it that was supposed to be 1 of my items. This company is a joke. Stay away. You will not get anything you order. They are a nightmare to deal with!

Hi ordered a product from US to India on Nov 21st. The product is Bond-touch. Uncommongoods use BorderFree as their delivery partner and this company uses DHL express as their carrier. Uncommongoods said its going to take 15 days to deliver the item. But its more than that I couldn't get the delivery. Because the product was bond-touch, I placed the shipping address to a house address of my friend and wanted the delivery there. Which is 1 lane behind our house. But now DHL express is asking for an address exact matching proof of the consignee. Since my address in the documents is different than shipping address, DHL Express asked me to send a confirmation letter of change in address from Borderfree. When I asked BorderFree, they said we cannot provide that. When I asked UncommonGoods, they gave me this following response in a mail. -------------------------------------------------------------------------------------------------------------------------------------------------- "The parcel is rejected at the door and returned by the carrier. On receipt of the parcel, the appropriate refund (as per your returns policy) will be processed. Or delivered as agreed at which time you may issue a credit return label to the customer. " -------------------------------------------------------------------------------------------------------------------------------------------------- In indian currency, this costs over 14,000 rupees. I am not sure about my product when I will be receiving. It just takes a minute or so just to send a confirmation mail for change in address and still borderfree (uncommongoods carrier) is not providing and stuck still with the customs. Saw some reviews getting answered, I am trying to get solution for this without loss of money.

Just read Tess' review and my jaw dropped in astonishment as my experience is much the same. I ordered a tide clock and specifically stated which beach on the east coast I was wanting to use. My order arrived, and as I looked at it (unfortunately, later, not immediately), noticed the city coastline was highlighted, not the specific beach (the specific beach was at the bottom right of the clock). Called the customer service group and was assigned to a Kimberly. Kimberly was very nice, but could not help, because as she stated "I had been sent a proof and ok'd it". Actually, I did NOT receive the proof. I've ordered other custom items from Uncommon Goods, and have approved the proof, so know I did not get one for this particular order. Kimberly acknowledged that my order stated "beach" but that is not what I received. She said she would get in touch with the vendor and let me know what they said. Guess what....the vendor said since it was a custom order, they would do nothing to make it right. I will NEVER order from this company again, and now fully understand why their YELP star rating is only 2.77. I've even followed up with two emails to Kimberly asking for something...even offered to pay full price for another product...again, guess what, no reply. Uncommon Goods does offer unique products, but are not very ethical in their business practices. Be aware before you buy any of their custom products.

Sono scandalizzata. Per un'acquisto di 74€ avrei dovuto pagarne quasi 80€ per spedizioni e tasse. MA STIAMO SCHERZANDO?????? CHE SCHIFO!!!!!! Un sito pieno di ottime idee regalo ma una truffa unica. Schifo schifo schifo.

I would be highly cautious of their custom ordering. It is not as it seems. I ordered an expensive custom print of my husbands family as a Christmas gift for my inlaws, (the family is spread all over the world and thanks to COVID, we have not been able to see each other in a very long time!), and was told I would receive a proof. I did not receive the proof, so I reached out to them to ask if I'd be receiving it. They said I approved the proof, which I did not! When they resent it, it was wrong, (missing an entire member of the family). When I told them this, they said there was nothing they could do, that the order proof was approved. When I said, again, that I did not receive the proof, so I could not have approved it, they again said there is nothing I can do. If I had approved it, I would understand, that is my mistake, but this is not the case. The customer service in particular was very rude- short, with no hint of possible "solution finding". One sentence answers that say you can't help aren't useful in this situation. Looking online, custom orders cannot be returned. And I have paid for international shipping to boot. So now, I have no christmas gift for my wonderful inlaws, and I'll get a piece of trash to throw away because what's a family portrait if the WHOLE FAMILY isn't in it? It's very frustrating, especially as I've used uncommongoods before for non-custom orders. I guess I'll be sticking to NotOnTheHighStreet for my quirky, personalized orders. They have outstanding customer service and support. Edit to add: My order was finally cancelled, which I am very apperciative of. I still think the customer service could use a bit of work around how they communicate via email to customers, as it was quite cold, however, they did ultimately resolve the issue, cancel the order, and I'll be getting a refund in time to buy my inlaws another gift.

About a year ago I ordered a bond bracelet for me and my boyfriend, as for his though I paid extra shipping so it’d get there on time. (This was a christmas present) In fact it got there in like 2-3 days which was good! However, I didn’t expect mine to arrive THAT late. A week passes, then 2 weeks, and it was still stuck in Tennessee. I emailed their customer service, called Fedex since apparently it got “lost” and they refunded my money. I was in school and got the notification that Fedex was delivering my bracelet after a MONTH and a few days. And yeah, my package was severely damaged but the bracelet was fine. Their customer support was good and I know it wasn’t their fault, but it’s just a downgrade that they have FedEx that has a reputation of losing packages and throwing them.

Terrible experience. I ordered a custom made pillow for a gift. They misspelled the name of the baby in the pillow and are refusing to re-do it or process a refund. I paid $153 dollars for a pillow that's worth $5 just because it was customized. They say there is nothing they can do. Don't believe their friendly wording or customer service when you buy. When something goes wrong they are irresponsable and provide the worst service and understanding I have ever seen. If you don't want to be ripped off go to another website.