Uncommon GoodsReviews of uncommongoods.com

On December 3rd I placed 2 orders: Order # 1390.... Order # 1390.... I was told they would be delivered NLT December 18th. On December 16th, I was first told, "they had been shipped, but, were stuck and would not be delivered before Christmas." I was then told, "They were on back order until the end of January. I asked for a REEFUND on both because they were Christmas gifts for a 12/23 family Christmas get together. I was told I would be REFUNDED in 3-5 business days. My REFUND confirmation numbers are: 217xxx 217xxx I had to rebuy all of the gifts from somewhere else and replace them all. On 12/21 I received an email stating that one of my gifts would be delivered after Christmas! And it thanked me for NOT asking for a REFUND. I spoke with Sandra B and was told that it was an AUTO generated email and that I was DEFINITELY going to receive a REFUND. On 12/23, I was told by Madeleine that I would receive my REFUND. On 12/24 I received a refund on Order # 1390..., but, NOT on order # 1390.... I am still short the $72.31. Today, 12/29/2020, I received BOTH BOXES!!! I CANCELLED this order and DO NOT want to pay for it since I had to rebuy everything! Now, they are saying I have to pay for both boxes since delivered! Do NOT order from this company. Complete scam!

Thank you, Uncommon Goods!!!! It’s easy to make a customer happy when everything goes right. The fact that you made me happy and satisfied when everything went wrong is a tribute to your customer service team and company in general. I sincerely appreciate how you handled my problem during this busy, crazy, Covid exasperated holiday season. It is unnecessary to get into the long details of what exactly happened. Sometimes things go wrong. What matters is that several members of your customer service department stepped up. All my grumbly e-mails were promptly answered, and you took the initiative to solve the problem in a professional, timely manner. You have won over a customer for life and I certainly will strongly recommend your company to anybody in search of fun, unique and creative items.

Almost 3 weeks have passed since my order, and almost 1 week after date range of estimated delivery, and still no sign of order, lied to repeatedly by customer service as to status, story always changing, blame put on its shipping agent and/or USPS, never any acknowledgement that company itself is to blame as it doesn’t seem to know where the shipment is or when it will arrive. Don’t expect to get what you order. If I could give no stars I would.

I'm torn on this one. The products are good - if quite expensive - but this year has been a challenge. The cons - they have no idea how to reach the actual sellers of the products they curate. I ordered a customized offering which had very specific delivery options, only to see the expected delivery fluctuate wildly in their status page. The pros - customer care really was excellent, even if they couldn't do any thing for me. Repeated promises for a manager phone call never materialized, but the agents answered promptly and seemed genuinely interested in my issue. The base issue - while the website was reporting a delivery date weeks in the future, it actually arrived a day earlier than originally promised. Not sure what to make of that one. Happy in the end, too much anxiety leading up to it.

Over the past two years, I have had to call in my orders four times because of a bug in their website (I signed up to be a perks member--big mistake). That's about 2 hours of phone time. Even though I support the company's mission, I simply don't have time to deal with this incompetence.

Ordered a ring on Dec 1 from Uncommon Goods. Tracked my order, and on Dec 8 it updated to "Preparing the Package". It remained in this status until December 16 when I called to follow up. I was informed that there was an issue with the USPS and the item had not been shipped. The suggested remedy from the customer service rep I spoke to recommended cancelling the current order and that the item would be shipped with expedited service that day. I received the cancellation email and awaited the confirmation email for the new order number so that I could track it. That email never came, and as I was suspicious of the competence of this company, I followed up with another phone call on December 17. The customer representative I spoke to informed me that no new order/shipment was made as the item was now on back order. Considering this was intended to be a Christmas gift I was more than a little disappointed. The fact that the actions that I agreed to were not completed by the company AND there was no communication back to me saying that the agreed upon remedy was not going to happen is very poor customer relations. I have zero faith in this company and will not be ordering through them again in the future and I recommend others not to do so either.

Fantastic customer service from Nicole. She spent a lot of time assisting me with a problem with the order itself and then issued a refund for the cost of shipping because the order was late. I will definitely shop with them again. This is how customer service is supposed to be. Thank you Uncommon Goods and Nicole. Shelley Jarvis

I ordered an item in November and it has not shipped yet. Customer service says I should have gotten it two days ago but post office has not received. Total disappointment. Now I’m going to have to dispute their charges and get my money back