Uncommon GoodsReviews of uncommongoods.com

Response from Uncommon GoodsDec 30, 2025

Thank you for taking the time to share your experience. I’m very sorry that your gift did not arrive as expected, We would be more than happy to look into this further and review whether there are any additional options we can explore. If you’re willing, please email us at [email protected] with your order number and any additional details you’d like us to review, and we’ll take another look right away. We truly appreciate you reaching out and hope we can help bring this to a better resolution.

Response from Uncommon GoodsNov 18, 2025

Thank you for reaching out, and I’m truly sorry for the disappointment around your recent order. While your order was placed on a Sunday, our warehouse processes orders very quickly to ensure items are prepared for shipping as soon as possible, which means many orders begin moving through the system almost immediately. Once that happens, we’re no longer able to make edits, including adding personalization. I know that feels especially tough when the timing seems short, and I’m very sorry it resulted in the gift not being what you hoped for. When you have a moment, could you please share your order number or the email address used at checkout? Once we have that, we can review the details and explore whether there’s anything we can do or offer an alternative solution.

Response from Uncommon GoodsNov 4, 2025

After reviewing your message, it appears you may be referring to another retailer, as Uncommon Goods does not currently offer a wedding registry or gift registry service. Sorry for the confusion and frustration you experienced while ordering from a wedding registry.

Response from Uncommon GoodsOct 31, 2025

We're so sorry for the trouble here. We did complete your request and sent a confirmation email the same day we spoke with you last. We'll follow up directly to ensure this is properly resolved.

Response from Uncommon GoodsJun 26, 2025

Hi Edward, Thank you for sharing your experience with the Long Distance Friendship Lamp. I’m sorry to hear that the setup and app requirements didn’t match your expectations. That’s not the experience we aim to provide, and we appreciate you bringing this to our attention. While the lamp’s basic functionality, sending a glow with just a tap, does not require a subscription, it does require a Wi-Fi connection and setup through the app. The monthly subscription is entirely optional and only needed for bonus features like remote touch when you’re away from the lamp. That said, we understand how this could have been unclear, and we’re reviewing the item page to better highlight these details moving forward. If the lamp didn’t work for your needs, we’d be happy to help with a return for a refund. Just send us an email at [email protected], and our team will take care of the next steps for you.

Response from Uncommon GoodsMay 1, 2025

Thank you for your feedback! We know you have many options for online shopping, and price is important. While we can't match the low prices of big retailers, we offer something special: unique designs from independent artisans that benefit people and the planet. We're proud that over half of our items are made in America and that we work with artisans worldwide. By sharing their art, we help improve their lives and support their small businesses. Many of our products are handmade or in small batches, which makes them more expensive than mass-produced items. We aim to provide quality and unique designs that justify the price. Check out all of our ceramic mugs listed from least expensive to most expensive by pasting the link below into your browser. We're always here to help should you have any questions! https://www.uncommongoods.com/search?q=%20ceramic%20coffee%20mug&p=1&s=sale_price%20asc

Response from Uncommon GoodsDec 17, 2024

Thank you for sharing your feedback. It appears there may be some confusion, as we are not affiliated with Amazon in any way. If you need further assistance, please contact us at [email protected].

Response from Uncommon GoodsJun 27, 2024

We’re so sorry for the problem with your order. We know how important it is to receive your purchase and we truly apologize for this inconvenience. We've refunded you for your purchase. Please allow 5-10 business days for this to reflect on your statement. If you would like to place a new order, we would be more than happy to refund you the rush shipping fees on your new order. Just reply back to us at [email protected] with your new order number and we'll take it from there. Let us know if we can assist you further, we're always here to help.