Uncommon GoodsReviews of uncommongoods.com

Bought an anniversary gift for my husband and paid for the expedited shipping. My order status sat in “Preparing” for a week before finally being updated to “Shipped” on the same day it was supposed to arrive. I contacted customer service the day after it was supposed to arrive and they told me that the artist had not shipped the order yet, but due to the way the system is coded, the status is changed to “Shipped” when the artist begins working on the order. This is incredibly misleading. This has been a horrible experience and I will NEVER shop with Uncommon Goods again.

Good experience. I purchased the "birthday" book for my son. Wanted something quality/unique. this was both.

Didn't actually buy anything here. Someone used my card details to do so fraudulently. Their customer service people were very helpful in getting it sorted out quickly and painlessly

Bought a few pieces recently for my mom and myself, all went well, mom was happy - definitely can recommend :)

This company is so fishy... Placed an order and thankfully, decided to check the status of it, just to notice that my order was canceled with no warning. I contacted customer service, just so they can tell me that it was the system that canceled the order for being "fraudulent" but yet I never received any email saying anything of this... also... "the order was canceled by the system" but didn't refunded me my money. Beware, they are trying to scam you.

I paid for 2 business day delivery, I was supposed to have my package on the 19th. It is now the 28th and I still do not have it and wont for another week. It was shipped through UPS who is going to be delivering to USPS. After my first conversation with customer service I have received no replies or follow up. I've reached out about this and nothing. They do not care one bit about the customer. Buy elsewhere!!! That first conversation by the way was them telling me by their standards it was still early since they considered after the 29th to be late!!! Being delivered over a week late is early for them. So now that it's going to be 2 weeks I wonder if that'll be considered on time??

For the SECOND time, I paid extra for an order to be shipped expedited to the tune of $18.95. Both times the gifts were to arrive the day before a birthday, which the site assured me would happen. Both times not ONLY did the gifts not get there the day before, or even the next day in time for the birthday, one never arrived at all and we were informed it was backordered AFTER IT NEVER SHOWED and this time the gift hasn't even arrived yet (due on the 11th and now it's the night of the 14th). There wasn't even a heads up notification and there is no reply from customer service as it's the weekend. WILL NOT USE AGAIN, used to love this place.

I have never updated a previous review from a 1 star to a 5, but was thrilled to see a company go above and beyond to research a consumer complaint and to make it right. I believe Uncommon Goods when they say there was an oversight/glitch that prevented my original review from being published. Uncommon Goods took the time to sort through the confusion, keep me updated, AND went ahead and published my original review. They could have easily have ignored all of this. Talk about integrity and transparency. This type of exchange makes me want to find a product to buy today from them. Original review (for content): Savvy consumers beware! I am disheartened to report that Uncommon Goods does not publish all of their product reviews. I wrote one a few months back re: a wind chime that rusted and did not chime. While I warned buyers about the product, I also praised Uncommon Goods for getting back to me SO quickly and allowing me to return both chimes (I gifted two that had the same exact issues). I was doing some online shopping yesterday and spotted that chime and wondered if anyone else had the same issue. No, ONLY positive reviews with mine missing. I wrote to Uncommon Goods and they said they do not publish anything that is vulgar or untrue. I can confidently say that my review was neither of those things. Makes me sad that they are not transparent with their reviews and clearly remove ones that are poor.