Uncommon GoodsReviews of uncommongoods.com

12/22/2020 UPDATE: Despite the reply below saying they’ll reach out they have not yet by email or phone. So they’re just replying to these reviews saying someone is reaching out by email then they don’t. So I have called customer service twice in two days and spoke to very nice people who could do nothing for me. The last person said a manager would call and they haven’t. No refund yet and the person I spoke with couldn’t even tell me how much I was getting back or send an email to verify the return confirmation with itemized numbers (I received unspecific return confirmations with no items or return prices listed). Total I’ve spent over 3 hours on hold or with a service person with no luck. I’m beyond upset but I’m just planning on letting them keep my ~$146. Not worth my time. I love the curated gifts on uncommon goods so I have tried several times to shop through them both professionally and personally. I have never had a good shipping or delivery experience. It seems they have a terrible inventory management system as items successfully placed for orders (and money debited from my accounts) no longer are in stock but only after I call several weeks later. For a corporate order they had inventory issues and we ended up going directly to the vendor of the item and had zero issues. Nobody can tell me why tracking numbers are issued but orders are not filled. By the time I called back over two weeks later most items were out of stock so could not reissue. I had to call back to get my money back but they wanted me to just wait to see if they showed up... with no tracking number. Everyone has been nice but they have no clue what they’re doing and no guidance or infastructure to handle much volume at all. A real shame.

I ordered something as a Christmas present mid November, it’s been stuck at clearance since November 21st. I have not received any information or responses to my emails from this company and I am down €50. Thoroughly disappointed and you should avoid ordering from these guys to save yourself some stress.

I'm in the UK, lost my order, terrible customer service, moved from one rep to another.. cancelled and waiting for refund now.

Purchased item on November 26. Was promised item would be delivered on December 9. Item not delivered and when I asked rep I was informed that they can send another item. Item is now not in stock. They cancelled previous order (which was probably on the way so there is now no chance I can actually receive it) and told me that they cannot send item again (unless they have it in stock some other time, God knows when). Purchased item was supposed to be a Christmas present. One of the worst purchasing experiences, ever!

Lost my order before shipping, took me to contact them to find out "oh it appears to be lost" basically. Asked for a refund, awful service. DO NOT GIVE YOUR CUSTOM.

friendly rep but very poor efficiency and managment. wasted so many times to email back and forth. Will not shop with them again,NEVER!

I ordered two gifts at the end of November and paid $10 for shipping in addition to the cost of goods (over $80). Packages never arrived, they couldn't tell me if they ever would or what happened to them despite me asking multiple times. They skirted around the question and just reshipped without me asking for that or them asking me. They did refund my money, so they earned a star there (though it hasn't yet been deposited in my account...5-10 business days???). Ultimately, they have horrible shipping practices and sub par customer service reps who skim emails at best and just do what they want to to close tickets. I'm disappointed my grandmother won't get her Christmas gifts in time during such a difficult year.

So I placed a customized order and as soon as i got the order confirmation I called to cancel the order within 10 minutes of placing the order. I was told that they were opening a ticket I would get an email and then it would cancel. About 30 minutes later since I had not received any email I called back to be told they now they would open a ticket for sure and I might not get an email right away but they were working on it. I called the next day (Saturday) and was assured that it would be resolved in 24 hours and a manager would call me. No one called and on Monday I get an email saying my order is confirmed. I responded saying I needed to cancel it and was told I was too late as the Vendor already started processing it and nothing could be done. Considering that my ship date was 10-15 days away I find that very hard to believe that calling within 10 minutes of placing order was too late to cancel. DO NOT BUY FROM THEM. All talk and no resolution or action. Despicable and Unprofessional.