Uncommon GoodsReviews of uncommongoods.com

I have ordered from this company a few times now. The products were very high quality, not the usual things you find in catalogs and wonderful gifts. I look forward to giving gifts I find from Uncommon Goods, knowing the gifts will be treasured.

Communicating with customer service is like speaking to someone local, or maybe even a friend. While they are always professional, I find the conversational tone engaging and exactly what I need. Especially when I’m the one who made the mistake. I said that I didn’t receive my order and wanted another sent straight away only to find the package was “hiding” in the mail room. The customer rep was kind and didn’t make me feel silly for my mistake. Side note: everyone needs the koozies! The life jacket one and tall can hooded jacket - ADORABLE! Thanks for always having the best stuff, even when I complain that I didn’t receive it (but I really did…haha).

I needed a little more detail before I completed my order and the I received an answer quickly!

I recently places an order but missed the area where I could leave a note. Within minutes of contacting customer service someone helped me get the note added and was lovely and accommodating while offering excellent customer service. Much appreciated!

Initially my problem was handled great. My son ordered 2 sets of cocktail glasses for me. The decals on all 4 glasses washed off in the dishwasher. The customers service person said UG would replace the 2 sets of glasses. I received one set of replacement glasses. Still waiting for the second set. Thank you

I received fast and curteous behavior

A day after placing an order for a customized anniversary gift, I realized I had used the incorrect date. I contacted customer service in hopes that it wasn’t too late to make a correction. The UncommonGoods folks were happy to contact the 3rd party, and they were able to correct my error. I was so appreciative of their quick response and willingness to help instead of just telling me there wasn’t anything they could do.

My order arrived with some shipping damage and missing a small add-on item. I can't tell you how happy I was to get such great customer service when I called about this. Not only did the agent immediately order the missing item but also credited the damaged item without question and reordered it for me on the spot. I've ordered quite a few things from Uncommon Goods and have always been happy with the products, and now that I know what great support I'll get from customer service, this company will be my go-to for gifts.