Unagi ScootersReviews of unagiscooters.com

Don't get Unagi Scooter, especially not to commute to work. I pay a monthly subription and I'm locked out because I cannot connect to the app because my phone was stolen. You have to to a distopean monthly app check in with the phone you used to check in, if not you are locked out but still have to pay. I cannot get to work today and cannot even call a lyft because they only let you use lyft with a cell phone. I ordered a new cell phone online that will take two days to get here. but I hate Unagi company and I will no longer pay for something I cannot use. just buy your own scooter from literally any other company. Unagi is the worse!!! And all you will get are generic statements from an AI and then a possible really person, but neither help you. Pretty exspensive to be blocked from using something you are paying for each month. To Unagi regarding your generica response below (literally proving my point) I have reached out multiple times. you have AI that does not help or understand anything I say and then email. No responses to any of my emails have been made. I cannot call because you have no customer service phone number. So this fake generic response does your company no favors and saves Unagi no face! I'm getting a lawer and will be reaching out to Better Business Bureau. You say on your website that you take legal action on people who dont pay, but to keep charging for something you locked the cistomer out of is crazy. And how can I give you my new credit card number when I'm locked out of app and no one will respond to me? I explained this in multiple email, I lost my phone and it has all my info in it. I need to update my phone number and credit card, since its info is stored in my phone and no longer secure. I even emailed my receipt showing my name and address and new phone number as proof. But no one responds to me. So I'll be consulting a lawyer and this review as well as the emails I have sent will be proof I tried multiple times and Unagi does not help.

I was very excited to receive my scooter but have had a terrible experience and Unagi customer service is non-existent. Unagi is clearly cutting a lot of corners to keep operating costs down at the expense of the consumer, product, and customer experience. I would firmly not recommend renting a scooter from Unagi. My experience in chronological order... - The box the scooter arrived in was shredded upon receipt. (*After sharing pictures with Unagi customer service they sent me a replacement box in similar condition.) - Acknowledging I rented a refurbished scooter the one I received had extreme cosmetic damage far beyond expectation but did function properly at first. - My scooter came with mismatched hardware. Some was factory and some was third party like they just found random bits and threw it in the box (Cust Serv. said this is normal). - The "free carrying case" included in my bundle was used had multiple holes in it. (Unagi Cust Serv. said it was this was in line with expectation. "The ad didn't specify it would be new") - I documented and shared my dissatisfaction with Cust. Serv. and they thanked me for the feedback and took the opportunity to remind me I have a contract commitment. - Today, two weeks after receiving my scooter it malfunctioned and needs to be replaced. Given the number of complications I've experience I asked Cust. Serv. to cancel the contract altogether refunding my money and we could part ways to which they politely declined and reminded me again I have a minimum contract commitment. I'm not even 3 weeks into a 4-month contract. Unfortunately, I'm sure there will be more to share in the future, but buyer beware don't make the same mistake I did!

I sent to scooters back to have tires replaced three weeks ago and I was told they did not receive scooters even though I have FedEx receipt of delivery with signed receipt. I can only email and the response is terrible. I’m at my wits end. I just wish a live person would call me to rectify. Marcelo Ferreira

I rented a refurbished version of the newer model. They had a summer special going and it did not apply if you rented a brand new one. The shipping was fast and customer service was responsive when I reached out about a “free gift” carrying case that was not shipped with my scooter. However, I am still leaving 1 star because the product itself is garbage. I found this out one ride too late because underneath all of the “gift & bundle” nonsense, they charge a $100 restocking fee for returns. If you are used to the sturdiness of a Bird or Lime scooter or you are an adult who weighs a normal adult weight, the product is not built to support your body. I am a 6’2” 185# male and I felt like this thing was going to crumble underneath me. I’m not sure if it’s the wheels or the ultra lightweight frame, but I felt every grain of dust I rode over and turning the thing was downright scary without essentially coming to a dead stop. Most importantly, it’s SLOW. The motor is way too weak for someone my size and this was after I upshifted into its “turbo” mode. If you weigh over 150 or enjoy a quick smooth ride instead of a jostling slow motion death trap, find another product.

As someone who doesn’t drive due to visual issues, you have to get creative how to get around otherwise. Unagi was the answer to the problem of both avoiding an expensive one time payment to own a scooter outright and ensuring the product was of decent quality backed by the company somehow. The scooter was delivered pretty fast along with my separate accessories order of a helmet and mini pelican case. It was easy to assemble. Easy to charge. And easy to get to know how to ride. Let me tell you…it’s a fun ride! At the same time, it’s a bit of a rough ride depending on surface. Had it had some sort of suspension over than the patented wheel design that does handle some of the shock, I think it may not be as bad. And the short handlebar length makes it a little hard to mount a phone next to the controls. Other than that it does well. In fact it lasts longer than I thought on a single charge. I’m pleased with the current range I get. It’s not what it says when I enter my weight in but it’s not top of the scale either for distance but definitely more than it says thankfully. One other small thing I wasn’t prepared for right away at signup was the $149 security deposit. I understand why though but it would be nice to be transparent about all fees on marketing pages including social media so people know up front what they’re out of pocket is. Can’t wait to ride again soon. And who knows I might buy a Model One refurb

Reporting this to the BBB I rented a scooter and after 2 days I wasn’t convinced of the quality tried to get any help I could and still have heard nothing from support 24/7 support is a lie it’s an AI bot not actual humans. I want to return this scooter because it is not what was advertised and didn’t get perks that was promised false advertisement for sure do not buy or rent from this company they do not respond

I just love my Unagi Scooter. I am approaching my first year , I don’t drive and I live in the city and having my scooter I am able to get around SF so easy. I had a choice between a E bike or scooter I am very happy I chose the scooter. After I received my scooter setting it up was so simple and having the app is perfect.

I was excited to get a refurbished Unagi Model One scooter, hoping to save some money while still enjoying a quality product. Unfortunately, my experience has been a nightmare. The most alarming issue is the violent shaking in the stem that connects the base to the handlebars. Even on smooth roads, the scooter feels unstable, and any pressure causes it to wobble back and forth. This is not just an inconvenience; it feels incredibly dangerous, especially at higher speeds. I've tried tightening every screw, but the problem persists. It seems to be a flaw in the clasp mechanism itself. Adding to my disappointment, the battery life is abysmal. I barely get 10 miles on a single charge, and that's without any hills. This severely limits the scooter's usefulness for commuting or longer rides. Given these major problems, I've requested a return; which was denied despite being within the 30 day return period. I strongly advise against purchasing a refurbished Unagi scooter. It's simply not worth the risk of getting a defective product with serious safety concerns. Save your money and invest in a new scooter from a reliable brand.