Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi ScootersReviews of unagiscooters.com

3.3472 reviews
Vehicle Rental
1040 22nd Ave, Oakland, California

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Unagi Scooters

About Unagi Scooters

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!

Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: unagiscooters.com
Website: unagiscooters.com
Category: Vehicle Rental
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Unagi Scooters reviews

472 approved reviews, newest moderated first

Alan
Oct 16, 2024
Trying to cancel my subscription is taking way too long.
It's been days since I've requested to cancel my subscription. I still have not received a shipping label email. There is no way to call or contact the company directly. I've filled out a form that supposedly send a message about this. Still no response. The only way to talk to them is through a chatbot. This is very frusturating. At this point if I get charged for going over to the next month I'm going to dispute it with my credit card company cause this is getting a bit ridiculous.
Response from Unagi ScootersOct 18, 2024
We’ve noted your email address from your Trustpilot review and have escalated your request to our support team to ensure a shipping label is sent to you promptly. We understand the urgency and appreciate your patience as we work to resolve this. You should expect a response shortly. Thank you for bringing this to our attention.
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Jiaze
Oct 15, 2024
Bad consumerservice is key problem
Bad consumerservice is key problem. Also It wasn't delivered in three days at all. I waited for half a month to deliver the goods. I was very disappointed because of the late delivery. And the customer service response was not timely, which also led to the loss of customers.
Response from Unagi ScootersOct 18, 2024
We’re sorry to hear about your experience with the delivery and customer service response times. We understand how important timely delivery is and we are continually working to improve our logistics and customer service to better meet our customers’ expectations. We appreciate your feedback as it helps us identify areas where we can improve. If there’s anything more we can do to assist you, please let us know.
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Haerin
Oct 14, 2024
I have been enjoying my rental scooter
I have been enjoying my rental scooter! It’s light, it reaches a healthy speed, it’s quiet. Even though I don’t take it for very long rides, it’s a good option for me to take to my workout classes, grocery shopping, etc.
Response from Unagi ScootersOct 18, 2024
That’s fantastic to hear! It sounds like your scooter is fitting beautifully into your lifestyle, making those quick trips more convenient and enjoyable. If you ever have questions or need support, don’t hesitate to reach out. Enjoy zipping around to your workouts and errands!
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Kenneth
Oct 14, 2024
Didn't give me discount
Didn't give me discount
Response from Unagi ScootersOct 18, 2024
I’m sorry to hear you didn’t receive the expected discount. It’s important to address this quickly. I recommend reaching out directly to Unagi’s customer support through their website’s chat feature for the fastest resolution. They can help ensure any promotions you were eligible for are applied correctly to your account. https://unagiscooters.com/pages/customer-service/
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todd
Oct 14, 2024
Build to last. I LOVE this scooter!!
The Unagi scooter is an absolute game changer for anyone looking for a scooter. Having used mine for over five years, I can confidently say it’s built to last. The scooter runs as smoothly today as it did on day one. It’s not just practical but also a real head-turner—people constantly stop to ask about it. Truly an amazing investment. I can't say enough good things about it. Get one. :)
Response from Unagi ScootersOct 18, 2024
That’s wonderful to hear! It sounds like your Unagi scooter has truly enhanced your commuting experience and stood the test of time. Thank you for sharing your positive feedback and for being a long-time supporter of Unagi. Enjoy many more miles of smooth rides!
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Roderick
Oct 12, 2024
Company needs better customer service
Scooter arrived in wrong color and had substantial scratches and scuffs on it. Customer service basically non-existent. I've emailed and got a response several days after. Still unclear on terms of promotion for the 2 Free Months, when will it take effect?
Response from Unagi ScootersOct 18, 2024
If you believe you are owed free months from a promotional offer or there are discrepancies in your billing, please reach out directly to support at [email protected]. Our team will ensure any issues are resolved promptly.
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Dyvon
Oct 11, 2024
Worthless, Inconvenient Experience
The scooter I ordered shut down on a full battery multiple times. Once was in the middle of a ride and I had to push it back home in 100+ degrees. The subscriber option only partially refunds you. To pay for something I wasn’t able to use and that caused me money as well as an inconvenience is disappointing to say something more appropriate than what I’d like to say. Customer support isn’t very resoi
Response from Unagi ScootersOct 18, 2024
I’m sorry to hear about the issues you’ve encountered with your scooter, especially in such challenging conditions. If the scooter shut down unexpectedly, it could be a safety concern that needs immediate attention. Please reach out directly to our support team via the chatbot on our website, and they can escalate your case to ensure it’s addressed promptly. If you’ve already been in touch but haven’t received the support you need, I can pass on your details to our customer service team to get you the assistance required. Your satisfaction and safety are our top priorities.
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Michael C.
Oct 10, 2024
Scooter took forever to get delivered
Scooter took forever to get delivered. Quality of the scooter compared to Bird and Apollo is subpar. No suspension, bumpy ride, slow, could not figure out how to boost speed to 20mph.
Response from Unagi ScootersOct 11, 2024
I’m sorry to hear about your experience with the delivery time and the ride quality. Unagi scooters are designed with portability and urban commuting in mind, focusing on being lightweight and compact rather than on high suspension. The standard speed is set to comply with general safety regulations, but it is possible to unlock a higher speed under specific conditions and where it’s legally permissible. To unlock the maximum speed of 20 mph on your Unagi scooter, please follow these steps: 1. Make sure the scooter is powered on. 2. Press and hold both the brake and throttle simultaneously. 4. Press the power button 10 times quickly. You should hear a beep indicating that the scooter is now set to the higher speed mode.
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