Unagi Scooters Reviews | Read Customer Reviews of unagiscooters.com

Unagi ScootersReviews of unagiscooters.com

3.3472 reviews
Vehicle Rental
1040 22nd Ave, Oakland, California

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Unagi Scooters

About Unagi Scooters

At Unagi, we pride ourselves on offering the best electric scooter experience. Our scooters combine cutting-edge technology with sleek design, creating a lightweight and powerful ride. Reaching speeds of up to 20 MPH and weighing under 30 lbs, our scooters are the perfect ultra-portable vehicle for city dwellers.With our subscription model for less than $2/day, members enjoy included insurance against theft and damage. We believe in transparent pricing—there are no hidden fees.To make your experience even better, we provide free delivery and pickup services. This ensures that you can start enjoying your Unagi scooter without any hassle and easily return it when you’re done.We aim to create an exceptional and seamless membership experience for our customers. Whether commuting to work, exploring the city, or enjoying a leisurely ride, Unagi scooters offer reliability and style. Join our community today and discover why we’re known for providing the best electric scooter experience!

Unagi Scooters (unagiscooters.com) has 472 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: unagiscooters.com
Website: unagiscooters.com
Category: Vehicle Rental
Location: Oakland, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 80% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Unagi Scooters reviews

472 approved reviews, newest moderated first

Kushal S.
Oct 28, 2024
Prompt Service and Resolution.
I had reached out for a replacement due to a rare mechanical issue. My scooter was promptly replaced and I was also issued a coupon for the inconvenience cause. The whole process was swift and I never had to follow up. The agent follo
Response from Unagi ScootersOct 29, 2024
Thank you for sharing your experience! We’re thrilled to hear that our team handled your replacement promptly and that you received a coupon for the inconvenience. It’s our goal to make sure our customers feel supported and taken care of, and it sounds like we succeeded! If you need anything else or have further questions, don’t hesitate to reach out. Happy riding! 🌟🛴
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Michael M.
Oct 28, 2024
It’s is the best backup if it’s…
It’s is the best backup if it’s emergency etc and I love it ever since.
Response from Unagi ScootersOct 29, 2024
We’re so glad to hear that you love your Unagi scooter! It’s fantastic to know it’s been a reliable backup for you in emergencies. Having a dependable mode of transport makes all the difference. If you have any tips or experiences to share, we’d love to hear them! Keep enjoying the ride!
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Krish Denishkumar B.
Oct 28, 2024
I recently purchased an Unagi scooter…
I recently purchased an Unagi scooter after having rented one a few years ago and having a fantastic experience with it. Since then, I’ve been waiting for a price drop, and as soon as it happened, I didn’t hesitate to buy it. The scooter's quality and performance have been just as impressive as I remembered. Additionally, Unagi's customer service has been excellent—they respond promptly and are very helpful. Overall, I’m thrilled with both the product and the service.
Response from Unagi ScootersOct 29, 2024
We’re so happy to hear about your fantastic experience with your Unagi scooter! 🎉 It’s great to know that the quality and performance lived up to your expectations after your rental experience. We pride ourselves on our customer service, so it’s wonderful to hear that our team has been responsive and helpful. Thank you for choosing Unagi again, and enjoy every ride! If you have any tips or experiences to share, we’d love to hear them! 🛴✨
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Shashank S.
Oct 28, 2024
Solid and sturdy scooter
I have been using Unagi scooter for my commute to work for last 3-4 months and have been quite happy with the performance. Unagi team is very responsive with the single issue I faced during my usage and issue me a replacement scooter free of cost. Scooter is solid sturdy and easy to carry from one place to another. Would definitely recommend it.
Response from Unagi ScootersOct 29, 2024
We’re thrilled to hear that your Unagi scooter has been a great addition to your daily commute! 🚀 It’s fantastic to know that our team was able to assist you promptly with the replacement and that you’re enjoying the scooter’s sturdy design and portability. Thank you for recommending us! Your satisfaction means everything to us. If you have any tips or experiences to share, feel free to let us know! Happy riding! 🛴✨
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Russell M.
Oct 28, 2024
Customer service review
I've recently had some health and financial problems, so I had to return one of my scooters. Unagi was quick too reply to my email and they solved any problems I had. The biggest one being canceling the correct subscription. I've never had problems with Unagi so far. Except it was hard finding the phone number for service, the email was responded to by the time I found it.
Response from Unagi ScootersOct 29, 2024
We’re sorry to hear about your health and financial challenges, but we’re glad to know that our team was able to assist you quickly with your subscription cancellation. Your positive experience means a lot to us, and we appreciate your feedback about the phone service. We’re continually working to improve our support options, so thank you for sharing! If you need anything else in the future, please don’t hesitate to reach out. Wishing you all the best! 🛴❤️
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brandon
Oct 28, 2024
Overall pretty good!
Overall grate support kinda hard to get ahold of Tho just make sure you submit a ticket and you can get a real person pretty quick. Could not unlock the full speed of the scooter but they where quick the help me resolve the issue even sent me a replacement it a quick and timely manner. I would recommend them for sure if you need cheap transportation or a way to get around for sure can’t beat it .
Response from Unagi ScootersOct 29, 2024
Thank you for sharing your experience! We’re thrilled to hear that you found our support team helpful and responsive, even if it took a bit of time to get in touch. It’s great that we could assist you in unlocking the full speed of your scooter and provide a replacement promptly. Your recommendation means a lot to us, and we’re here to help with any transportation needs you may have in the future! 🛴✨
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customer
Oct 28, 2024
I have been using Unagi for a while to…
I have been using Unagi for a while to get to bus stop and home and it has been very convinient and easy helpful for my commute. The customer service is also really great, when i had issues with my scooter they sent the replacement very fast and also easy to send back the problem one.
Response from Unagi ScootersOct 29, 2024
Thank you for sharing your positive experience! We’re so glad to hear that Unagi has made your commute more convenient and that our customer service was able to assist you quickly with your scooter issues. It’s great to know that the replacement process was easy for you as well. If you need any further assistance or have questions in the future, feel free to reach out! 🛴💚
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Run W.
Oct 28, 2024
The scooter is great
The scooter is great! It's easy to ride and give me a smooth experience when I use it for commute. The only drawback is that the charger is too big and the charger port is fragile. Overall recommended!
Response from Unagi ScootersOct 29, 2024
Thank you for your feedback! We’re thrilled to hear that you’re enjoying your Unagi scooter and finding it smooth for your commute. We appreciate your thoughts on the charger size and port—your input helps us improve. If you have any other suggestions or need assistance, feel free to reach out. Happy riding! 🛴✨
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