Ulta BeautyReviews of ulta.com

Poor horrible Costumer service, if I could give a 0 I would. I spoke with costumer service about two late fees one was for never receiving a monthly statement and one for breach in my bank account that I had no control over. I mentioned to it to costumer service when I made payment and they said that I would give credit back for both late fees and made a payment over the phone with them. When I received my new statement they didn't credit my account and also got charged interest. I've been a loyal costumer always paying my invoices on time. They said they only credit late fees once every 18 month. Which is rediculous.

I got online to check to see if my local Ulta had my perfume in stock. They did. However, they were running a promotion for a free travel size perfume for online orders only. So I decided to order online. That was a huge mistake! They shipped my perfume and cancelled my free travel size gift because they were "out of stock". I asked them to send me a the other fragrance that was in stock and they refused. Then, a few days later, my tracking showed delivered to a dock. My delivery address is RESIDENTIAL. We don't have a dock!!! I contacted them again about the package being delivered to the wrong address, and they couldn't care less. They told me that it showed that the package was delivered successfully, so there's nothing they can do. I again told them that it's obvious that I didn't get it because it was delivered to a DOCK AND HOUSES DON'T HAVE DOCKS! So, the person said they would escalate the problem for me to internal services. The very next morning, I have an email that they sent saying that the package shows it was delivered successfully so there's nothing they can do. They didn't even look into it! The email was sent within an hour or two after they escalated the situation. I called again this morning and they said they would escalate it again. They are giving me the run around and I have a feeling that I just lost $170 for nothing. I am disgusted with Ulta and will NEVER shop here again if they don't make this right.

Spent over $100 in the East Brunswick, NJ store on 11/08. They were having problems with their computer system and ended up charging my debit card twice. The cashier even remembered the purchase but two weeks later, customer service has yet to refund the overpayment. They wanted me to produce a copy of my bank statement. Seriously? I refused and they said they'd "look into it" after I showed them a screen shot of the duplicate entry from my bank. I will never again purchase from a company so inept at managing their own accounting process. Apparently, this is going to end up with me wasting more time and money in small claims court.

Go to Sephora!!! I canceled my credit card with Ulta back in July. It was paid off, zero balance so naturally I canceled my emails since they send so many and flood your email acct. Anyway, I always check my credit report and see there was a $30 balance on Ulta so I called. They told me there was a $2 interest charge from July when I closed my acct. that accrued late fees because I “did not pay it”. They had none of my info correct (phone number, address) so there was no way of them contacting me. I pay the $30 over the phone with a woman named Kiara, who was very sarcastic and rude. Then I get told I have another $30 late fee because the bill was due 3 days ago!! How do I know the bill is due when I get no more emails and they can’t send anything since they have failed to put in my correct info?!?! I will NEVER shop at Ulta again.

About a week ago, I logged in into my Ulta rewards credit card account and I soon as I logged in I found over maybe 12-13 a little bit more but not less fraudulent activity that has been going on for over two months now without me noticing what’s happening! the reason why I did not notice because I did not have an account with Ulta rewards cc, I just had my Ulta account where I see all of my transactions I did at Ulta either in-store or curbside pickup orders and never questioned my statement but when I created the account with Ulta rewards cc , I discovered those fraudulent activities!!Whats more surprising than those activity is that its has been happening at Bolingbrook.IL which is Ulta headquarter… I’m not sure if a customer just can order from the headquarter, I believe only an Ulta store can order from the headquarter so I really believe it’s an inside job, and what made me more sure that it’s inside job The agent at the customer protection department where you report a fraudulent activities on any of your credit cards told me same thing and I’m not the first one to mention that some of the fraudulent activities is an inside job. But I’m not saying this is happening all the time or and I’m not accusing Ulta of mishandling their customers information but I believe just one of their employees don’t deserve their position and Ulta needs to investigate this issue further just to get rid of that person if he exits.. but what’s bothering me that when I spoke to one Ulta fraud dept manager’s, instead of helping me,she was investigating me like a cop investigating a criminal and implying that I did those activities and lying about it,and she was trying so hard to intimidate me and I was at one point and I started crying and confronted her about what she’s trying to do as she denied it. When I reported her to another manager the day after, she brushed off like nothing happened and disregarded my complaint.

I've been in IT & e-com for 30 years+. This place is an epic fail. Besides the UX and crap code on their site and the app, they have no concept of e-comm best practice. They are skirting Attorney General territory at this point. Returns with proof of delivery that aren't acknowledged or accounted for under account/purchase history. Then to be told it will take 30 days to see my refund reflected on my card. WHAT? ON WHAT PLANET? They're running an offshore call center that doesn't know the difference between UPS & USPS, among other things. I WILL ABSOLUTELY NOT MAKE ANOTHER PURCHASE FROM THIS PLACE. They deserve to go out of business. I will get my refund one way or another because now I'm going to issue a charge back.

If I could give them no stars or negative stars, I would! I had an issue with my local store and beyond their control they weren’t able to help with the issue (apparently they corporate doesn’t trust their store managers). Anyway, the kind lady at my local store gave me the phone number to call so they could take care of my issue. My issue was with my reward points and apparently they don’t trust their customer service workers too because they couldn’t help either. Apparently I needed to talk to a supervisor. I was told that there wasn’t one available but one would get back to me in 24-48 hours. Well here we are a week and a half later and I still haven’t gotten a simple phone call back. I have emailed at least once a day, but I keep getting excuses. The latest is “we are working on this”, what is there to work on?? It’s a phone call! I have been told over and over a bunch of BS! This is the WORST customer service I have ever dealt with. They clearly don’t give a sh#t about their customers!

I am a regular weekend customer at Ulta and love shopping there in Matthews, North Carolina. It's always a warm and happy environment. All of the Ulta employees are nothing short of wonderful! Special thanks to Maya (Salon Manager), and Tarica (register)! They make me feel so special every time I visit Ulta. Excellent customer service!!!! Thank you all for making my day and others a special experience! Love you guys!